L2 Helpdesk (AU IT, WFH)

Schedule: Monday – Friday (06:30 AM 03:30 PM PHT)

What are we looking for?

Skills Required:

• Microsoft Windows Server, O365, Windows 10111, Active Directory, VMWare and Virtualization support.
• The ability to support network switches, routers and firewall (CISCO, HP and Draytek) is highly desirable
• Current Microsoft certifications and working knowledge of ITIL
• Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
• Extensive handson experience troubleshooting support issues across numerous enterprises is essential
• Background and skills in Immybot and Advanced Powershell

• Nice to Have:

  • Experience with LAN and WAN networks would be an advantage
  • Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
  • Prior experience with an outsourced service delivery environment and consulting services.
  • Utilising our RMM tool ConnectWise Command for daily proactive maintenance tasks and monitoring of automated alert tickets
  • First point of contact for the resolution of issues with third party applications and liaising with third party software vendors

  • What will you do?

    • Users – CreateChangeRemove
    • Security and Group Policy changes
    • Networking – router and switch administration, connectivity and internet
    • Email – creation, settings and troubleshooting
    • Office365 – creating new accounts, users, settings and administration
    • SharePoint – Setting up OneDrive access on local computers, troubleshooting OneDrive issues, setting permissions to filesfolders for users
    • Troubleshooting general issues surrounding unavailable services, printing, performance etc.
    • Enrolment into Microsoft Intune and associated devices to Azure and local domains
    • Monitoring and maintaining daily backups via Datto

    • Join the awesome team and enjoy these benefits & perks:

      • WFH
      • Medical, Dental Coverage and Life insurance from day 1 of employment
      • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
      • Competitive salary package and annual appraisal
      • Financial Assistance Program
      • Mandatory Government Benefits and 13th Month Pay
      • Regular Company Events, Work Life Balance, and Career growth opportunities

      • JOIN CONNECTOS NOW!

        ConnectOS is certified as a Great Place to Work and is a toprated Philippines employer of choice.

        Our client is an IT solutions company that helps clients gain a competitive advantage. They partner with brands like Dell, HP, and Lenovo to offer comprehensive and costeffective solutions. They have a nationwide network and offer services such as IT solutions design, equipment leasing and supply, and hardwaresoftware installation and maintenance. They also provide consultation and technical support.

        #ConnectOSCareers #JoinConnectOS

        Equal Employment Statement

        Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.