Implementation Project Manager (Software)

About Us

Authorium is a leading platform designed to modernize the administrative operations of government. We are on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today’s government leaders. Join us if youre eager to work in a fastpaced, innovative environment and help drive impactful changes.

The Role

Were looking for a Project Manager who thinks like a consultant, not a traditional processdriven PM. This is a handson role where youll manage government agency implementations, serving as the primary point of contact and advocate for your customers throughout their journey with Authorium.

Youll be responsible for the entire implementation lifecycle — from initial kickoff through golive and beyond. This isnt about following rigid timelines or creating elaborate project decks. Its about understanding what your customers need, adapting on the fly, and ensuring every implementation feels like a true partnership.

What Youll Do

• Manage multiple active customer implementations from kickoff through successful golive
• Serve as the primary customer contact and advocate throughout the implementation process
• Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
• Coordinate crossfunctional teams including solution engineers, training, and product
• Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
• Understand and use our product well enough to guide customers and identify when to bring in additional expertise
• Adapt your approach based on customer needs, meeting dynamics, and project realities
• Manage project timelines while prioritizing customer success over rigid process adherence
• Report project health to your Director and maintain visibility across all implementations
• Solve problems independently with minimal handholding, escalating when appropriate

• The Work Environment

  Youll be working directly with government agencies who are transforming their administrative workflows and processes. These implementations are complex, involving multiple stakeholders and established workflows that need to be carefully transitioned to our platform.

  Youll split your time roughly 5050 between customerfacing work and internal coordination. Youll work closely with our Product Success Leads who own the overall delivery quality and user experience standards.

  Youll report to the Director of Customer Delivery and be part of a team that prioritizes customer satisfaction and partnership over rigid process adherence.

  How We Hire

  We care about how you approach customer relationships, problemsolving, and project coordination. Well review your application and experience, then have conversations about real scenarios youd encounter in this role.

  Requirements

  Who Were Looking For

  • You have 2+ years of project management experience delivering complex enterprise software to customers
  • You have a consultant mindset — you listen first, adapt quickly, and focus on customer outcomes
  • Youre a selfstarter who can take a problem and solve it without extensive guidance
  • You understand that meetings should have purpose — you create clear agendas, invite the right people, and respect everyones time
  • Youre customerobsessed and naturally think about implementations from the customers perspective
  • You can coordinate across teams and know when to bring in the right expertise at the right time
  • Youre comfortable with ambiguity and change — when project requirements shift, you adapt rather than panic
  • You can learn new products quickly and understand how implementations typically work
  • You communicate proactively and keep all stakeholders informed about project health

  • Benefits

    • Salary: $120,000$140,000
    • 100% benefits coverage for employee
    • 401K Profit Share plan
    • Flexible PTO
    • Home office stipend