Leave of Absence Case Manager

Job Description:

The Leave of Absence Case Manager oversees and administers employee leave requests and accommodations requiring specialized attention for our clients’ employees. You’ll apply your already established skillset and knowledge to administer leave requests arising under FMLA, ADA, statelocal laws and short and longterm disability plans. You’ll also work in partnership with our clients following all SOPs while providing them and their employees a topnotch service experience.

You’ll be working with various systems to administer employee leave situations. This position works in tandem with internal colleagues across various groups. The role may also require working with 3rd party providers as needed to support our clients and their employees.

Key Responsibilities:

• Administer the entire leave process from the initial request to the employees returntowork, including documentation, eligibility determination, and tracking intermittent or reducedschedule leave.
• Develop and maintain strong relationships and communication with internal partners, clients, client employees, and thirdparty vendors.
• Communicate with employees to understand their needs and provide available solutions.
• Ensure employees are informed of their responsibilities and the documentation required to qualify for and take leave.
• Advise on the interaction between leave laws and benefits such as paidtimeoff, shortterm disability, and longterm disability.
• Facilitate and coordinate all aspects of leave management, including ADA accommodations, for clients and their employees.
• Maintain complete and accurate records of leave and accommodation requests in compliance with legal requirements and best practices.
• Stay current on all applicable leave and accommodation laws, including FMLA, ADA, and relevant statelocal laws.
• Ensure leave and accommodation records are uptodate and accurate by creating and updating standard operating procedures (SOPs).
• Timely update and maintain the LOA (Leave of Absence) Board on Monday.com for realtime leave tracking and communication.
• Adhere to service level agreements (SLAs) by responding to employees and clients within the required timeframes.
• Coordinate with payroll and benefits teams to ensure accurate leave information and tracking.
• Preserve confidentiality of employee medical documentation and files in compliance with HIPAA regulations.
• Collaborate with internal staff on escalations or complex situations when necessary.
• Assist in preparing client and employee correspondence as needed.
• Perform other related duties as assigned.

• Requirements

  Requirements:

  • Comprehensive knowledge of federal and state leave laws, including LOA, STD, and ADA.
  • Familiarity with state leave laws in two or more of the following states: CA, NY, NJ, MA, OR, and WA.
  • Experience managing highvolume leave cases across multiple states is preferred.
  • Proficiency in working with clients, brokers, and thirdparty vendors.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, problemsolving, organizational, and customer service skills.
  • Meticulous attention to detail.
  • Adaptability to change in a growing organization.
  • Strong time management skills with a proven ability to meet deadlines.
  • Ability to function well in a fastpaced and sometimes stressful environment.
  • Proficient with Microsoft Office Suite and other relevant software.
  • Experience with document signature systems is preferred.
    

  • Education and Experience:

    • Bachelor’s degree in Human Resources or a related field, or equivalent experience.
    • A minimum of three (3) years of experience in leave management is required.
    • SHRMCP, PHR, PHRCa, SPHR, or SHRMSCP certifications are a plus.
    • Experience with multiple benefitspayroll platforms is preferred.
    • Completion of specialized training in FMLALeave administration is a plus.