About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.
As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CRM team.
This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CRM space!
If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you!
Job Summary
As a Professional Services Consultant- CRM, you will lead solution implementations and ensure the success of our client projects from start to finish.
Job Responsibilities
- Managing all stages of the implementation lifecycle, from Project Inception to Solution Design, Solution Build, UAT, Training, Business Readiness & Deployment, and Post-Implementation Support
- Engaging proactively with key project stakeholders, including Clients, Operations, and Technical Teams—adapting communication methods to different audiences for seamless collaboration
- Managing a portfolio of projects and ensuring all projects adhere to timelines and budgets
- Identifying, managing, and mitigating project risks to ensure successful delivery
- Fostering strong relationships with both internal teams and client organizations to ensure project success
- Ensuring smooth handover to support and run teams for long-term service delivery and customer satisfaction
Qualifications
Must have
- Experience in technical Team, Business Analysis and Project Management—with a proven track record of delivering multi-national medium/ large-scale CRM solutions with minimum 5-years of experience.
- Strong expertise in delivery & change management, especially in CRM/CXM (Zendesk) software delivery supporting customer experience touchpoints.
- Excellent communication and interpersonal skills—able to run and manage meetings, client or internal and write functional specifications
- Strong organizational skills, especially in fast-paced environments, with the ability to manage multiple projects effectively.
- Fluent in written and spoken English (C1 level minimum).
Nice to have
- Proficiency in Copilot, Messaging, Agent AI ,Knowledge Base and Interaction Analytics.
- Proficiency in Portuguese, Spanish, German, French or any other EU language.
- A proactive attitude, with a passion for learning and keeping up with the latest industry trends
- Good command of communication software including Jira, Confluence, Smartsheet, and the Microsoft Office Suite: PowerPoint, Excel, PowerBI, etc.
- A collaborative team player who can also work independently with minimal supervision
