Listing and Distribution Admin

About the Company:

The client operates and optimizes shortterm rentals to create ROI for homeowners and unforgettable vacation homes for guests.

Based in Orlando, Florida, the client offers shortterm rentals across the United States, Canada, and South America. Our team of 160+ employees manages 400+ properties on behalf of owners. We treat every property in our portfolio as an investment with a focus on maximizing

profit without sacrificing bestinclass hospitality for our guests.

Job Overview:

The Listing Administrator is responsible for the endtoend management of property listings

across multiple shortterm rental platforms. This includes onboarding new listings, ensuring

listing accuracy and optimization, distributing content across OTAs, managing listingrelated

guest reviews and disputes, and maintaining listing compliance and reporting. The role requires

strong attention to detail, problemsolving skills, and coordination with both internal teams and

external platforms to ensure highquality, highperforming listings.

Key Responsibilities:

• Gather and build listings by inputting property information into the Property Management System (PMS), ensuring complete and accurate data across platforms such as Airbnb, Booking.com, and VRBO.

• Monitor and maintain highquality listing content—including photos, descriptions, amenities, and policies—while coordinating with the Marketing and Content teams as needed.

• Optimize listing performance and health by implementing strategic edits and seasonal

  updates to maximize visibility and conversions.

  Respond to guest reviews, initiate disputes where applicable, and uphold review quality

  in line with established standards.

  Prepare and maintain reports on listing and account activity, performance metrics,

  ratings, guest feedback, and compliance (as applicable).

  Troubleshoot and resolve distribution issues with OTAs to ensure listings remain online,

  bookable, and properly aligned across all channels.

  Assist in the launch and integration of new OTA accounts and manage the full lifecycle of

  listings, including launching, updating, and relaunching.

  Support licensing and compliance processes by preparing required documentation and

  ensuring adherence to local regulations.

  Collaborate with departments such as Revenue, Operations, and Marketing to ensure

  listing accuracy and strategic consistency.

  Provide administrative and projectbased support to the Listings & Distribution Leads

  and contribute to ongoing process improvements and documentation.