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Manager Claims Specialist Non Trade

MVK STAFFING SERVICES PRIVATE LIMITED

Key Facts

Remote From: 
India
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Communication
  • •
    Analytical Skills
  • •
    Negotiation
  • •
    Customer Service
  • •
    Team Management
  • •
    Proactivity
  • •
    Detail Oriented
  • •
    Social Skills

Roles & Responsibilities

  • Experience in disputes management and OTC processes.
  • Strong communication and negotiation skills.
  • Proficiency in SAP, Excel, and PowerBi.
  • Customer-centric mindset with proactive approach.

Requirements:

  • Resolve customer claims and deductions within specified timeframes.
  • Coordinate with internal teams and external partners to resolve disputes.
  • Create credit memos and communicate claim resolutions to customers.
  • Lead process improvements and ensure timely follow-up with relevant departments.

Job description

In this role, the claims Specialist resolves and responds to Customer’s Claims Deductions in
a timely and professional manner. The general purpose of this role is to investigate, evaluate
and conclude whether the deduction taken by the customer is a valid or invalid one and if
valid, raise a Credit Memo and if invalid deny the claim and request the customer to make
the payment.
Responsibilities:
• Proactive communication to identify gaps, new thoughts for doing analysis,
improving the existing process.
• Projects and tasks may fall into one of below areas depending on business
requirements and candidate’s fitment in that role:
• Should come with experience in Disputes Management team and must have
overall OTC knowledge and understanding
• Work with internal and external partners to resolve outstanding invoice issues
disputes and residual balances to maximise recoveries and minimise writeoffs
• Resolve Claims Deductions within TAT
• Follow defined critical issue matrix and raise whenever required
• Create Credit Memos in SAP
• Should have knowledge of all different type claims and deductions of like OS&D
(Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc.
• Claims resolution communication (Logistics and Pricing but not Trade Terms) to
customer as per customer service catalogue
• Work directly with Collections team for clearance and dispute resolution on past
due deductions
• Maintain regular connect with Finance and Sales and other internal teams to
resolve disputes and recovery of invalid claims
• Do RCA and setup control measure for any issues concerns reported by
customer issues to improve Customer experience
• Good negotiating skills and proactive in gauging SLA KPI metrics performance
for the team
• Work with Collections team to ensure AR statements, follow up emails are sent on
time and timely feedback is provided to Customer
• Lead developments related to process and technology to drive best in class
• Should have excellent communication and negotiation skills
• Followup with various departments to get supporting documents info for
disputedeductions resolution
• Prepare different reporting, as required
Qualifications we seek in you!
Minimum qualifications

• Managing communication with Customers
• Experience in customer Service or Supply Chain
• Customer Centric Mindset, Ability to challenge status quo
• System proficiency, Excellent Communication skills
• An inquisitive nature
• Proactive
Preferred qualifications
• Good interpersonal skills that can lead multiple responsibilities simultaneously.
• Good influencing skills and interpersonal, analytical skills and attention to detail
• Good team commitment and results delivery orientation
• Good experience in Supply Chain or Customer Development
• Good understanding of SAP & Excel
• Able to navigate through PowerBi reports
• Experience in HRC or any other workflow CRM experience (added preference)
Ready to apply?
APPLY
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