French Speaking Technical Support Advisor

Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching talented professionals with industryleading companies. We are thrilled to offer an opportunity for a French Speaking Technical Support Advisor to join our dedicated customer service team. This position is tailored for individuals with a strong technical background who are passionate about helping Frenchspeaking clients resolve their technical issues.

Responsibilities

• Provide highquality technical support to Frenchspeaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical challenges efficiently, ensuring a smooth customer experience.
• Guide customers on product features and best practices to maximize their usage.
• Accurately document customer interactions and solutions in our CRM system.
• Collaborate with product and engineering teams to escalate complex issues and contribute to effective resolutions.
• Conduct followups with customers to confirm satisfaction and resolution of their inquiries.
• Stay updated on product advancements and industry developments to deliver informed support.

• Requirements

  • Fluency in French and English, both written and spoken.
  • Prior experience in technical support or customer service is preferred.
  • Solid understanding of technical systems and strong troubleshooting skills.
  • Excellent attention to detail and analytical problemsolving abilities.
  • Strong verbal and written communication skills, with a focus on customer satisfaction.
  • Experience with CRM systems and remote support tools is a plus.
  • Ability to work both independently and collaboratively in a fastpaced environment.

  • Benefits

    1. Competitive Monthly Salary
    2. Monthly Performance Bonus
    3. Fully Paid Training
    4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    5. Health Insurance
    6. Private Health Insurance
    7. 2 Extra Salaries Per Year
    8. And Much More...