Disaster Dispatch and Recovery Agent

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our Independent Contractors, recognizing that work is a significant part of life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.

As a Disaster Dispatch & Recovery Independent Contractor, you will play a vital role in supporting individuals and families during some of their most vulnerable moments. Whether you’re helping someone reconnect with loved ones or offering comfort to disaster survivors, your presence will make a difference. This isn’t just a role — it’s a calling. Every task you take on, big or small, will help restore dignity, safety, and hope to someone who needs it most. Here and Direct Interactions we believe in the power of compassion, the resilience of the human spirit, and the simple truth that helping one person can change the world. You’ll be helping write someone’s story of hope, healing, and recovery. When disasters strike, when emergencies arise, and when a neighbor needs a helping hand, YOU can make all the difference just by being there. 

What’s Next?

To be considered, you must first be invited to go through our tryout phase assessments (this correspondence will come via email if selected). You must complete an assessment, pre engagement certification and post engagement certification if selected. Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.

• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to remain poised under pressure for back to back calls
• Ability to show empathy for a callers frustrations or concerns and resolve the issue in a timely manner along with the ability to show empathy for those that may be feeling frustrated or anxious
• Ability to remain calm, compassionate, and resourceful under pressure
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in high stress situations
• Documentation, data entry, organization and problem-solving skills are desirable
• Ability to handle detailed work with a high degree of accuracy and speed
• Legally able to work in the United States
• Must be able to pass a criminal background check 

What We’re Looking For

• A genuine desire to help others, no matter their circumstances
• Strong listening and communication skills
• A respect for diversity and a commitment to treating all people with dignity and respect

Job details (what you will be doing)

• Answer and handle calls per call handling job tools
• Collect, verify and log accurate data: such as name, phone number, address, dates and caller issues
• Determine caller needs via active listening and probing questions
• Provide valid resources and referrals using system provided tools
• Fill out or provide client links for Financial assistance pre-eligibility applications

Pay Rate

• $15.00 per hour
• Independent Contractor position (1099)
• Paid once per month as an independent contractor (paid out on the 10th of the following month)
• Monthly success bonus opportunity!!! 

Technical Requirements

• Laptop or Desktop Computer running Windows 10. WE DO NOT SUPPORT MACs, Chromebooks or Tablet/iPads
• High-speed Internet via a hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet (DSL or Cable)
• US based Internet service provider (ISP); NO T-MOBILE HOME INTERNET
• Current antivirus and antispyware
• Installed, operational firewall
• USB wired headset with noise-canceling microphone
• Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Notebooks, Chromebook, and Android systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.