Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Computer Security Database Management System Level Troubleshooting Help Desk Support Windows Software SharePoint Development Computer Hardware Business Software Project Management Microsoft 365 Develop Networks Azure Active Directory Firewall Performance Analysis SQL (Programming Language) Power BI Python (Programming Language)

Other Skills

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Social Skills
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Communication

Roles & Responsibilities

Bachelor's degree in computer science, information technology, or related field.
2-3 years of experience as an IT support specialist.
Knowledge of MS Office 365, SharePoint, and Azure Active Directory.
Proficiency in hardware, software, networks, and IT helpdesk tools.

Requirements:

Provide technical support and training to end-users.
Monitor and troubleshoot hardware, software, and system performance.
Install, upgrade, and maintain IT hardware and software.
Manage security, backup systems, and develop recovery procedures.

MS

About MS

MS is a firm made up of a team of innovative, dynamic, diverse and professional members who provide a range of own and associated essential business services for entrepreneurial-minded local and international clients. We see ourselves as Lifestyle Professional - approachable, enthusiastic and passionate about each client's growth and success! MS offers a comprehensive range of affordable services, providing trusted and cost effective solutions for Business Owners in the UAE and ADGM, which offers a secure and efficient platform for companies and financial institution to establish operations & fulfill their expansion ambitions. MS can provide Financial and Business Management solutions to SMEs on a flexible and scalable basis, whether that be on a regular part-time basis or for a specific period or project. We believe that our commercial, operational and financial acumen and flexible approach enables us to tailor our services to meet your specific needs, helping you to run your business more efficiently and profitably, whilst minimizing your exposure to risk. We also provide a sounding board for ideas, problem solving and even mentoring of your staff. Our mission is to provide high quality, independent, practical and comprehensive business solutions that draw upon our expertise; and to encourage, promote and support sound business practices through the implementation of accounting reporting, enterprise governance and business strategies. Backed by up-to-date technical expertise, knowledge and experience of what makes SMEs tick, we seek to empower our clients by providing the relevant, cutting-edge information needed to make decisions that are critical to their business success. Expert team at MS is also set to provide the required assistance and clear your queries on corporate tax.

Founded: 2018

Company size: 11 - 50

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Job description

Job Title: Executive IT Helpdesk

Key outputs required from you :
To provide training to the endusers on hardware functionality and software programs.
Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
Monitor hardware, software, and system performance metrics.
Document processes and perform diagnostic tests.
Design Database and SharePoint sites
Commission and install upgrades, repairs, maintenance programes and data transfers.
Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organisation
Install and setup new technology for the company, including computer operating systems, software programs, applications, new desktops, and other computer hardware and ensure its regular updating.
Equip employees with IT Hardware & Software requirements while on boarding and administer new user accounts, work email addresses, and access levels to ensure they have everything they need to work efficiently.
Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organizations information systems are severely compromised.
Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.

Job Requirements:
A bachelors degree in computer science, information technology, or similar.
23 years of experience as an IT support specialist.
Knowledge about MS Office 365 & SharePoint Development
Knowledge about Azure Active Directory Management
Knowledge about Firewall Policies
Knowledge about project management tools
Exceptional ability to provide technical support and resolve queries.
Indepth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train endusers.
Proficiency in IT helpdesk software
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills
Knowledge about Python, SQL & PowerBi would be a plus.