Offer summary

Qualifications:

Bachelor's degree in computer science, information technology, or related field., 2-3 years of experience as an IT support specialist., Knowledge of MS Office 365, SharePoint, and Azure Active Directory., Proficiency in hardware, software, networks, and IT helpdesk tools..

Key responsibilities:

Provide technical support and training to end-users.

Monitor and troubleshoot hardware, software, and system performance.

Install, upgrade, and maintain IT hardware and software.

Manage security, backup systems, and develop recovery procedures.

Job description

Job Title: Executive IT Helpdesk

Key outputs required from you :
To provide training to the endusers on hardware functionality and software programs.
Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
Monitor hardware, software, and system performance metrics.
Document processes and perform diagnostic tests.
Design Database and SharePoint sites
Commission and install upgrades, repairs, maintenance programes and data transfers.
Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organisation
Install and setup new technology for the company, including computer operating systems, software programs, applications, new desktops, and other computer hardware and ensure its regular updating.
Equip employees with IT Hardware & Software requirements while on boarding and administer new user accounts, work email addresses, and access levels to ensure they have everything they need to work efficiently.
Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organizations information systems are severely compromised.
Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.

Job Requirements:
A bachelors degree in computer science, information technology, or similar.
23 years of experience as an IT support specialist.
Knowledge about MS Office 365 & SharePoint Development
Knowledge about Azure Active Directory Management
Knowledge about Firewall Policies
Knowledge about project management tools
Exceptional ability to provide technical support and resolve queries.
Indepth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train endusers.
Proficiency in IT helpdesk software
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills
Knowledge about Python, SQL & PowerBi would be a plus.