Offer summary

Qualifications:

Native or near-native Dutch language skills., B2 level proficiency in English., High School Diploma or equivalent., Tech-savviness with familiarity in iOS and/or MacOS is preferred..

Key responsibilities:

Serve as the first point of contact for Dutch-speaking customers.

Identify and resolve customer issues related to iOS software and account management.

Handle a high volume of incoming calls and customer requests.

Build trustful relationships with customers through high-quality support.

Job description

Are you a fluent Dutch speaker? Do the next step and kickstart your career dynamically!

We are looking for Dutch After Sales Consultants to work in Greece (remotely all over Greece) for the world’s largest multinational technology company that designs, manufactures, and markets smartphones, tablets, personal computers (PCs), software (iOS and MacOS) portable and wearable devices!

Join a dynamic & multicultural team and let your new journey begin in Greece!

Responsibilities:

Act as the first point of contact for all the Dutchspeaking customers

Identify and assess customers’ needs to achieve satisfaction

Provide iOS software troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to managesecure their account ID & passwords

Resolve customers’ online store postsales requests

Deliver highquality support and handle customer complaints, provide appropriate solutions

Manage large amounts of incoming calls

Build sustainable relationships and trust with customer accounts

Requirements

Nativelevel or nearnative level in Dutch

B2 level in English

Tech savvy, curious and problemsolving acumen

Familiar with iOS andor MacOS, or comparable technology, is preferred

Able to identify technical issues and suggest immediate solutions to clients

Excellent communication and problemsolving skills

High School Diploma holder

Flexible to work night shifts weekend shifts (if applicable)

Prior customer support experience would be an advantage

Benefits

Competitive salary (1300€ gross 14 salaries per year)

Performancebased bonus up to 250€

Relocation package in case you reside outside of Greece (flight ticket to Greece, cab fare from airport to your hotel, 4week hotel accommodation, assistance finding an apartment, real estate fees covered by our company)

Firstclass ongoing training and career development opportunities

Work from home policy All over Greece

You will join a multinational leader

Multicultural and modern working environment

Free Greek language lessons

Onsite canteen and casual dress code

Fun interactive activities organized within the team

Relocation Bonus:

after 3 months: 300Eu

after 6 months: 750Eu

after 12 months: 1000 Eu