Enterprise Growth Strategist (Customer Success)

We are lucky to work with some of the smartest and most innovative gotomarket operators across the fastest growing SaaS companies in the game. We are looking for our founding Enterprise Growth Strategists to work with these customers closely and help make all their wildest dreams come true in Clay. This role is not your classic CSM role — you will be a true advisor to our customers (the likes of Verkada, Intercom and Anthropic) by understanding their businesses deeply and helping them with everything from onboarding to ongoing adoption of Clay. You will also be a strategic advisor to Clay’s engineering and product team by being the voice of our customers.

What You’ll Do

• Onboarding and Implementation: You will own one of the most important metrics — how fast our customers launch their first use case and get value from Clay. Through this process you will also have the joy of teaching your customers the ins and outs of Clay and see many lightbulb moments 💡

• Ongoing Strategy and Adoption: Once your customers are fully onboarded and learn Clay, you will ensure they continue to adopt it on an ongoing basis and work to expand their use cases to additional teams (e.g. revops, markops, sales, CX). You will also maintain a strong relationship with them, understanding their changing business needs and ensuring Clay is adapting to those needs throughout our partnership.

• Renewal and Expansion: As a result of your hard work getting your customers so much value out of Clay, you will renew and expand their plans to ensure we continue to solve their biggest growth needs year after year.

• Build New Programs: This is a brand new role at Clay, and you will have the opportunity to partner with our Head of CX to build new programs for our Enterprise customers as different needs arise. This is a great opportunity for someone who is passionate about working directly with customers every day, but also enjoys building new processes and teams from 0.5 to 100.

• Impact Our Product Roadmap: As the steward of our largest customer relationships, everyone else at Clay will want a piece of you! In particular, you will partner closely with our engineering, design and product team to share synthesized customer feedback and work with them to incorporate it in the development of new features.

• What You’ll Bring

  • Passion for Clay: This is the #1 most important thing for this role. Loving Clay is easy, but you need to genuinely be Clay’s #1 fangirl or boy to thrive in this position as you will spend a lot of time in the product and be responsible for helping customers feel the same passion you do 💃🏼.

  • Domain Expertise: You can walk the walk and talk the talk of all things B2B SaaS and gotomarket operations. Major bonus points for prior experience in revops, markops or other gotomarket operator roles inhouse or at an agency.

  • CustomerFacing Experience: You have worked directly with customers in prior roles in some capacity (doesn’t have to have been through a CSM role).