Logo for Trésmode (KFC Shoemaker Pvt. Ltd.)

Executive Customer Relationship

Trésmode (KFC Shoemaker Pvt. Ltd.)

Key Facts

Remote From: 
India
Full time
English

Other Skills

  • •
    Microsoft Excel
  • •
    Social Skills
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Good communication skills in English.
  • Experience in customer service or related roles.
  • Proficiency in using customer support software like Fresh Desk.
  • Ability to handle multiple communication channels effectively.

Requirements:

  • Respond to customer queries via chats, emails, and calls.
  • Maintain records of customer interactions and order details.
  • Coordinate with internal teams for order and delivery issues.
  • Assist in product launches by providing relevant information to teams.

Job description

  1. To respond to customer queries via Chats, Emails and Calls.
  2. Refer to customer queries recorded on Fresh Desk software as and when required for better response.
  3. To categorise queries recorded on Ozontel appropriately for better reference.
  4. Maintain excel sheets for Abandoned calls, Cash on Delivery orders, Cancelled orders and Missed calls
  5. Track Cash on Delivery orders for proper delivery.
  6. Provide product size tips to online business division before the product launch on website.
  7. Provide product features & details to Marketing and Content team for new product launch.
  8. Follow up of NDR (Non Delivered Report) with internal teams and customers.
  9. Maintain discount codes for marketing promotions and providing to dissatisfied customers due to defective products.
  10. Respond to Shipway Reviews (Tresmode review page) to build better customer experience.
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