Key Facts

Remote From:

India

Category: Technical Support Engineer

Fixed term

Junior (1-2 years)

English

Hard Skills

Hardware Support Software Installation Microsoft Operating Systems Support Engineering

Other Skills

•
Troubleshooting (Problem Solving)
•
Microsoft Office
•
Customer Service
•
Communication

Roles & Responsibilities

1-2 years of experience in the corporate IT industry.
Good communication skills and knowledge of local language.
Experience with troubleshooting hardware and software issues.
Proficiency in Windows operating systems (Windows 10 and above).

Requirements:

Troubleshoot hardware and software problems on desktops, laptops, and printers.
Provide on-site or remote technical support and assistance.
Install, configure, and upgrade computer hardware and software.
Manage support tickets and ensure customer satisfaction.

Job description

Hello!!

Greetings from Coders Brain !

Company: Coders Brain Technology Pvt. Ltd.
Location: Cuddalore Tamil Nadu
Notice Period: Immediate or 15 days
Role: Desktop L1 Engineer
Client : Coforge
Total Experience(12 years of experience in Corporate IT Industry without including an internship and freelancing with good in communication)Candidates need to work 6 days a week in client office and shifts will be rotational. ones who knows the Local Language.Cabs will be provided in off hours, for normal hours we have bus facilities.Need good communication skill.
,Address Bilekahalli, Bannerghatta Road,Bangalore – 560076, India
Kindly find the JD attached below.
Desktop Resources (L2) – JOB DESCRIPTION –– 1. Troubleshooting of all types of hardware (Desktops, laptops & Printers), software applications (Installation, Configuration and troubleshooting of OS, MS Office).
2. Provide onsite or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
3. Understanding of Windows Operating Systems ( Windows 10 & above), Registry, File systems, Service Packs, Install and uninstall mechanism
4. Troubleshooting Problem resolution, ticket Management & Customer Service skills
5. Handson experience with Windows OS environments,