Danish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment FR is delighted to announce an opening for a Danish Speaking HealthTech Support Specialist. This position is designed for individuals keen on merging their passion for technology with a commitment to enhancing the healthcare experience for users. In this role, you will provide dedicated support to Danishspeaking clients using health technology solutions, assisting them in overcoming challenges and maximizing their product use.

Responsibilities

• Offer exceptional technical support to Danishspeaking clients using HealthTech products through various communication channels, including phone, email, and live chat.
• Diagnose and resolve software and hardware issues related to health technology applications.
• Educate clients on product features and functionalities, ensuring they have the knowledge for optimal use in a healthcare setting.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with product development and technical teams to escalate issues and provide valuable user feedback for continuous improvement.
• Engage in proactive followups with clients to ensure thorough resolution of their issues and to enhance user satisfaction.
• Stay updated on industry trends, product improvements, and advancements in health technology to better serve client needs.

• Requirements

  • Fluency in Danish and English, with strong verbal and written communication abilities.
  • Previous experience in a customer support role, particularly within the health technology or healthcare sector.
  • Strong technical troubleshooting skills and familiarity with health technology applications.
  • Excellent customer service skills, with a strong capacity to empathize with clients.
  • Proficiency with remote support tools and experience using CRM systems is a plus.
  • Ability to work independently in a remote environment and effectively manage multiple tasks.
  • A commitment to ongoing learning and professional development within the health technology field.

  • Benefits

    1. Competitive Monthly Salary
    2. Monthly Performance Bonus
    3. Fully Paid Training
    4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    5. Health Insurance
    6. Private Health Insurance
    7. 2 Extra Salaries Per Year
    8. And Much More...