Danish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment FR is eager to find a dedicated Danish Speaking Tier 1 Support Agent to join our team. This position is tailored for individuals who thrive in customer service and wish to assist our Danishspeaking clients. As a Tier 1 Support Agent, you will be responsible for offering initial support and ensuring a seamless customer experience.

Responsibilities

• Handle incoming customer inquiries from Danishspeaking clients through phone, email, and chat in a professional and friendly manner.
• Troubleshoot basic technical issues, providing effective solutions or escalating issues as necessary.
• Communicate clear and precise information about our products, services, and policies.
• Accurately document all customer interactions and resolutions in the support management system.
• Guide customers in understanding product features and provide useful tips to enhance their usage.
• Collaborate with team members to enhance service quality and overall customer satisfaction.
• Keep abreast of company products, updates, and industry trends to effectively support customers.

• Requirements

  • Fluency in Danish and English, with strong verbal and written communication skills.
  • Prior experience in customer service or support roles is advantageous.
  • Excellent problemsolving skills and a customerfirst attitude.
  • Capaable of thriving in a fastpaced, dynamic environment.
  • Experience with support ticketing systems and CRM tools is a plus.
  • Detailoriented with the ability to manage multiple tasks simultaneously.
  • A positive approach to customer service and a genuine desire to help clients.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...