Czech Speaking Emergency Roadside Assistance Athens, Greece

Join Patrique Mercier Recruitment JP as part of our Czechspeaking Emergency Roadside Assistance team in vibrant Athens, Greece! In this pivotal role, you will provide essential support to customers experiencing roadside issues, ensuring a swift and effective response to their needs. Embrace the opportunity to work in a collaborative and dynamic environment while enjoying the rich culture of Greece. Your main responsibility will be to assist Czechspeaking clients in distress, delivering exceptional service and peace of mind during their time of need.

Responsibilities

• Handle emergency calls from Czechspeaking customers with quick and professional responses.
• Assess emergency situations and provide clear, supportive guidance while coordinating with service teams.
• Ensure that clients feel supported and wellinformed through the roadside assistance process.
• Accurately document all customer interactions and service requests in the company’s database.
• Collaborate with local service providers to deliver timely assistance and solutions.
• Engage in continuous training to improve your knowledge and skills in roadside assistance services.
• Contribute to maintaining high levels of customer satisfaction through effective service delivery and feedback.

• Requirements

  • Fluent in Czech and English, both written and spoken.
  • Strong customer service orientation with exceptional communication skills.
  • Ability to stay calm and efficient under pressure during emergency situations.
  • Previous experience in customer service or emergency assistance roles is an advantage.
  • Strong problemsolving skills with a proactive approach to support.
  • A commitment to excellence in customer care and service delivery.
  • Willingness to work flexible hours, including evenings and weekends as needed.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • 2 Extra Salaries Per Year
    • Fully Paid Training
    • Great Salary
    • Fully Paid Relocation Package ( flight, transfer and hotel )