Key Facts

Remote From:

India

Category: Customer Care Manager (B2C)

Full time

English

Hard Skills

Identity And Access Management Marketing Lead Generation Cross-Selling

Other Skills

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Customer Service
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Sales
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Relationship Management
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Communication
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Problem Solving

Roles & Responsibilities

Minimum high school diploma or equivalent; higher education preferred.
Good communication and interpersonal skills.
Basic knowledge of financial products and customer service.
Ability to handle customer queries and maintain professionalism.

Requirements:

Attend to walk-in customers and resolve their issues related to gold loans.
Verify customer KYC and complete online registration processes.
Provide after-sales service and gather references to expand the customer base.
Promote other financial products and participate in marketing activities.

Recapita Finance

About Recapita Finance

Recapita Finance Private Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. Established and registered in the year 2016 under the Companies Act 2013 and received its License from Reserve Bank of India in March 2017. Recapita Finance is Promoted by Mr. Amit Jain, a first generation entrepreneur. He is a Qualified Chartered Accountant and having vast experience in Banking & Financial Sector. Recapita started its Non–Banking operations in the Month of June 2017 from Central India - Bhopal, Madhya Pradesh Since; Recapita has earned an enormous reputation of a transparent, flexible and trustworthy financing partner for borrowers in various segments. Recapita believes that vision, hard work, management skills and optimum usage of finance with our products and services, can take any venture into a success mode.

Founded: 2018

Company size: 51 - 200

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Job description

Responsibilities:Attend Customer WalkIns and address customer issues w.r.t. Gold Loan process & various schemes available at Recapita Finance.
Verify customers KYC & complete online registration.
Provide after sales service to existing customers and obtain references from them to increase customer base.
Provide good customer service experience while pledging releasing interest payment transactions.
Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
Participate in marketing activities to improve the brand visibility of Recapita Finance Gold Loan branch in the catchment areas and generate leads of prospective customers.
Drive crosssell of other financial products to existing customers.
Ensure strong follow up for interest collections to keep NPAs in control .