Strong customer service skills with a focus on customer satisfaction.
Excellent verbal and written communication abilities.
Proficiency in computer navigation and operation.
Ability to work independently and as part of a team, with flexibility for rotational shifts.
Requirements:
Provide customer support via phone, email, or instant messaging.
Troubleshoot and resolve customer issues, escalating complex problems as needed.
Document support requests and customer interactions accurately.
May mentor less experienced team members.
Job description
About the team
Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. We’re working hard to build a digital future that works for everyone. Our purpose is to “connect for a better future” and our expertise and scale gives us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses, and governments connected and – we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.
What you will be doing
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
