Czech Speaking Customer Service the Big Five IT Companies Athens, Greece

Join Patrique Mercier Recruitment JP and elevate your career by becoming a Czechspeaking customer service representative for one of the prestigious Big Five IT companies in Athens! In this exciting role, you’ll be part of a global team, where you will provide exceptional support to customers while being immersed in the vibrant culture of Greeces capital. This position offers a fantastic opportunity to work collaboratively with industry experts, leverage cuttingedge technology, and enhance your customer service skills in an international setting. If you are passionate about technology and thrive in a fastpaced environment, we want to hear from you!

Responsibilities

• Provide outstanding customer support to Czechspeaking clients through various communication channels, including phone, email, and chat.
• Effectively resolve customer inquiries and technical issues, ensuring a positive customer experience.
• Develop a deep understanding of the company’s products and services to provide accurate and helpful information.
• Document all interactions and outcomes in the company’s CRM system to maintain comprehensive records.
• Collaborate with crossfunctional teams to ensure timely solutions for customer concerns.
• Participate in training and ongoing professional development to stay updated on industry trends and best practices.
• Engage in team meetings to share insights and contribute to continuous improvement initiatives.

• Requirements

  • Fluent in Czech, both written and spoken; proficiency in English is required.
  • Strong customer service skills with excellent communication and interpersonal abilities.
  • Ability to troubleshoot technical issues and deliver effective solutions.
  • Experience in customer service, particularly in the IT industry, is preferred.
  • Ability to work well under pressure, manage multiple tasks, and meet deadlines.
  • Familiarity with CRM systems and support tools is an advantage.
  • A proactive mindset, adaptability, and enthusiasm for new challenges in a fastpaced environment.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • 2 Extra Salaries Per Year
    • Fully Paid Training
    • Great Salary
    • Fully Paid Relocation Package ( flight, transfer and hotel )