Offer summary

Qualifications:

Native or fluent in German (C2) both verbal and written., Fluent in English (minimum B2 level)., Previous experience in customer service is advantageous., Strong communication skills across various platforms..

Key responsibilities:

Handle inquiries and requests via multiple communication channels.

Maintain positive relationships through courteous support.

Resolve customer issues effectively to support satisfaction and engagement.

Collaborate with colleagues and share insights for process improvements.

Job description

David Kennedy Recruitment is working with a leading OutsourcingBPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: Remote

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.

Foster positive relationships by delivering prompt and courteous support.

Support customer satisfaction and longterm engagement by ensuring effective resolution of issues.

Maintain a professional and empathetic approach in all customer interactions.

Work collaboratively with colleagues and leadership to achieve team objectives.

Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

Native fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)

Previous experience in customer service would be advantagous

Strong verbal and written communication skills across various platforms (phone, email, chat, social media).

Basic understanding of customer service principles and the ability to follow standard procedures.

Ability to handle technical inquiries and troubleshoot common issues with guidance.

Ability to quickly learn new softwares and technologies

Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.

Organized, detailoriented, and able to manage multiple tasks simultaneously.

Willingness to learn and adapt in a fastpaced or evolving support environment.

OFFER:

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performancebased incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!