Offer summary

Qualifications:

At least 5 years of experience in Customer Success, Account Management, or similar roles, preferably in SaaS or technology sectors., Strong analytical skills with the ability to interpret data and translate insights into strategic actions., Excellent communication skills, with a proven ability to build trust and maintain relationships with clients., Educational background in a relevant field is preferred..

Key responsibilities:

Manage the entire customer journey from onboarding to ongoing success.

Build and maintain strategic relationships with clients to ensure engagement and achievement of results.

Identify risks and opportunities early, taking action to retain clients and increase adoption.

Collaborate with Sales, Product, and Support teams to ensure seamless client interactions.

Job description

Join us in making a measurable difference as a Customer Success Manager with Forwood Safety!

At Forwood Safety, we’re on a mission to eradicate workplace fatalities. Our technology is trusted by some of the world’s largest organisations in highrisk industries, and now we’re looking for a Customer Success Manager who’s as passionate about delivering value as we are.

This is not a “maintain the status quo” role. We want someone who will challenge, refine, and elevate the way we do Customer Success – ensuring our clients don’t just use our solutions, but truly transform the way they work.

Key Requirements

Own the customer journey – from onboarding to ongoing success – ensuring time to value is rapid and measurable.
Build strong, strategic partnerships with your customers, keeping them engaged, informed, and achieving results.
Spot risks and opportunities early, then act decisively to secure retention and deepen adoption.
Roll up your sleeves to review and optimise processes, workflows, and systems, creating scalable, repeatable success models.
Turn data into strategy – using metrics like CSAT, health scores, and adoption rates to drive improvements.
Collaborate across Sales, Product, and Support to make every client touchpoint seamless.