Some customer-facing experience or desire to develop customer skills.
Strong written and verbal communication skills.
Basic understanding of technology tools like G-Suite and Zoom.
Interest in sales, customer success, and startup culture.
Requirements:
Support clients through inbound and outbound calls to move them through the sales process.
Collaborate with managers and teammates for development and success celebrations.
Help build processes and structures to support company growth.
Engage with potential customers to convert them into signed commitments.
Job description
As a Customer Success Specialist, you will support your client through a mixture of inbound phone calls and outbound phone calls to interested customers who have requested more information with the goal of moving them onto the next step in the sales process (ex: booking a followup meeting, sending a contract, creating an account, etc.). You’ll interact with your manager and teammates for development opportunities and to celebrate successes.
What we’re looking for:
You have some previous customerfacing experience or want to develop your customer facing skills
You are excited about sales and customer success
You are a strong written and verbal communicator
You have a working understanding of basic technology like GSuite, Zoom, etc. and can learn new systems with some training (ex: Slack, Zendesk, Salesforce, etc.)
You want to be exposed to technology companies and experience startup culture
You don’t need to have any previous experience in this exact role, though we find that people with experience in retail, hospitality, inperson customer service, canvassing, phone banking, or entrepreneurship do particularly well
What you’ll do:
Spend the majority of your day on the phone with potential customers with a goal of converting customers into a signed commitment
Interact with manager and teammates for development opportunities and to celebrate successes
Build the structures and processes that will help us grow
