Customer Support Representative (Dental)

We are currently looking for a dedicated and customerfocused individual within the dental field to join our clients team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Job Responsibilities

Customer Interaction:

• Engage with customers in a friendly and professional manner to address their questions and concerns.
• Provide information about dental services, procedures, and any related inquiries.

• Appointment Scheduling:

  • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.

  • Insurance Coordination:

    • Assist clients with insurancerelated inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.

    • Problem Resolution:

      • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.

      • Product Knowledge:

        • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.

        • Documentation:

          • Maintain accurate and uptodate customer records in the database.
          • Document customer interactions, issues, and resolutions for future reference and continuous improvement.

          • Team Collaboration:

            • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
            • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

            • Requirements

              • Previous experience in customer service, preferably in a dental setting
              • Knowledge of dental procedures, terminology, and insurance processes.
              • Strong communication and interpersonal skills.
              • Excellent problemsolving abilities.
              • Proficiency in using customer service software and office applications.

              • Minimum Technical and Work Environment Requirements:

                • Internet Connection:
                • • Primary internet connection with a minimum speed of 15 Mbps.
                  • Backup internet connection with at least 10 Mbps.
                  • Backup connection must be capable of supporting work during a power outage.
                  • • Primary Device:
                    • • Desktop or laptop equipped with at least:
                      • • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
                        • A minimum of 8 GB RAM.
                        • • Backup Device:
                          • • Must meet or exceed the performance of an Intel Core i3 processor.
                            • Must be functional during power interruptions.
                            • • A functioning webcam.
                              • A noisecanceling USB headset.
                              • A quiet, dedicated home office space.
                              • Peripherals and Workspace: A smartphone for communication and verification purposes.

                              • Benefits

                                • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
                                • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
                                • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
                                • FastPaced Thrills: Thrive in a highenergy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
                                • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
                                • WorkLife Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy worklife integration to perform at your best.