Customer Service Representative

Summary or overview of job duties:

Starting pay rate is $19.

Full and parttime shifts available.

All classroom training is full time (MF from 8:30a4:00p). Classroom training and onthephone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. Heshe must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. Heshe must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

• Answer incoming calls and assist customers complete locate requests andor resolve customer questions
• Process web tickets and respond to web chat requests
• Monitor EIs and call out backup messages as necessary
• Present and discuss the products and services of the company to customers
• Perform other duties as assigned

• Job requirements

  • Minimum accurate data entry of 35 wpm
  • Ability to work independently in a high volume, detail oriented environment
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and multitask
  • Consistent attendance and stable work history
  • Ability to work and change with dynamic professional environment
  • Consistently meets or exceeds KPIs

  • Benefits

    We offer health, dental, prescription and life insurance, paid vacation and

    holidays and a 401K program.

    Please complete the form HERE and the application HERE to apply.