Offer summary

Qualifications:

Proven experience in customer care or team leadership roles., Strong understanding of subscription and loyalty programs., Excellent communication and leadership skills., Educational background in business, marketing, or related fields preferred..

Key responsibilities:

Lead and motivate the customer care team to achieve performance targets.

Develop and implement strategies to enhance customer retention and loyalty.

Oversee daily operations of the customer care team and ensure quality service.

Collaborate with other departments to align customer service initiatives with company goals.

Job description

About Trafilea

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple directtoconsumer brands in the intimate apparel and beauty sectors, with a focus on using datadriven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating highquality products and services that enhance the customer experience and drive longterm growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remotefirst approach, youll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Care Team Leader, a position focused on Subscription and Loyalty is to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Required profile