Customer Care Agent Philippines

Description

We are looking for a Global Customer Care Agent to join our customer Care team in India.

The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence

Responsibilities

• Nurturing longterm relationships, proactively identifying issues, and driving customers throughout their journey with our product.
• Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
• Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
• Collaborate with crossfunctional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
• Monitor customer status, identify potential risks, and showcase new product features and functionality.
• Proactively identify opportunities for growth and expansion within existing customer accounts.
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  Requirements

  • 3+ years of professional experience in leading customerfacing teams.
  • 2+ years of professional experience in the Hospitality field.
  • Experience in building or supporting differentiated service tiers or unique customer segments.
  • Proficiency in using customer CRM and engagement tools.
  • Strong project management skills.
  • Ability to influence, persuade, negotiate, and build good relations with customers.
  • Passion for customer success and a commitment to delivering an outstanding customer experience.
  • Willing to provide a “Handson” approach.
  • Ability to work independently and collaboratively in a fastpaced, dynamic environment.
  • Strong verbal and written English communication skills.

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