Support and troubleshooting of the companys network infrastructure and services, including Cisco switches, routers, LANWAN, firewalls, Meraki Wireless Network.
• Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network.
Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager.
• Manage strong relationships with global teams and look for any opportunity which can be enabled.
• Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable.
• Identifies faults, raises trouble tickets and provides resolution of complex problem requests.
Escalate, if necessary, ensure all PBI are tracked on a regular basis and work towards closer.
• Drives the technical knowledge and ownership for L1 associates.
• Participates in rotational oncall duties to respond to escalated afterhours requests and deployments
Critical Skills & Experiences:•
4+ Years of Experience supporting variety of routing and switching technologies• Strong knowledge &
troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage.• Knowledge of commonly used
network concepts, protocols and topologies• Knowledge of LANWAN architecture and associated protocols, such as TCPIP, DNS, DHCP and HTTPS.
