Minimum 3 years of experience supporting routing and switching technologies.
Strong troubleshooting skills on Cisco switches, routers, firewalls, and Meraki Wireless.
Knowledge of network concepts, protocols, and topologies such as TCP/IP, DNS, DHCP, and HTTP/S.
Good understanding of LAN/WAN architecture, routing, subnets, VLANs, and wireless networks.
Requirements:
Support and troubleshoot the company's network infrastructure and services.
Manage store network refresh and migration projects to meet SLA timelines.
Coordinate with global teams and escalate issues as needed.
Participate in rotational on-call duties for after-hours support.
Job description
Engineer 1– Infrastructure Support Network
Band:6B
J.C. Penney Service India,
Bangalore, India
Engineer 1 – Infrastructure Support & operations Network will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components.
This entails:
(1) Network Operations & support and configuration changes.
(2) Partnering with a global team
(3) Preventive measures through regular health checks
(4) monitor the daily operational tasks to ensure MTTR as per the SLA.
Critical Primary Responsibilities:
Support and troubleshooting of the companys network infrastructure and services, including Cisco switches, routers, LANWAN, firewalls, Meraki Wireless Network.
• Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network.
Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager.
• Manage strong relationship with global team and look for any opportunity which can be enabled
• Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable.
• Identifies faults, raises trouble tickets and provides resolution of complex problem requests.
Escalate, if necessary, ensure all PBI are tracked on regular basis and work towards closer
• Drives the technical knowledge and ownership for L1 associates.
• Participates in rotational oncall duties to respond to escalated afterhours requests and deployments
Critical Skills & Experiences:
• Minimum 3 Years of Experience supporting a variety of routing and switching technologies.
• Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage.
• Knowledge of commonly used network concepts, protocols and topologies.
• Knowledge of LANWAN architecture and associated protocols, such as TCPIP, DNS, DHCP and HTTPS.
• Good understanding of networking – routing, subnets, TCP, IP, Wireless and VLANs.
Engineer 2– Infrastructure Support Network
Band:6B
J.C. Penney Service India,
Bangalore, India
Engineer 2 – Infrastructure Support & Operations Network will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components.
This entails:
(1) Network Operations & support and configuration changes.
(2) Partnering with a global team
(3) Preventive measures through regular health checks
(4) monitor the daily operational tasks to ensure MTTR as per the SLA.
Critical Primary Responsibilities:
Support and troubleshooting of the companys network infrastructure and services, including Cisco switches, routers, LANWAN, firewalls, Meraki Wireless Network.
• Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network.
Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager.
• Manage strong relationships with global teams and look for any opportunity which can be enabled.
• Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable.
• Identifies faults, raises trouble tickets and provides resolution of complex problem requests.
Escalate, if necessary, ensure all PBI are tracked on a regular basis and work towards closer.
• Drives the technical knowledge and ownership for L1 associates.
• Participates in rotational oncall duties to respond to escalated afterhours requests and deployments
Critical Skills & Experiences:
• 4+ Years of Experience supporting variety of routing and switching technologies
• Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki is an added advantage.
• Knowledge of commonly used network concepts, protocols and topologies
• Knowledge of LANWAN architecture and associated protocols, such as TCPIP, DNS, DHCP and HTTPS.
