Offer summary

Qualifications:

Minimum 5 years of experience in OneDrive for Business support., Deep knowledge of managing OneDrive for Business deployment and troubleshooting client issues., Experience with incident management, service requests, and using ServiceNow., Proficiency in PowerShell scripting and automation..

Key responsibilities:

Provide 24/7 support for OneDrive for Business and related services.

Manage incidents, service requests, and change requests related to ODB.

Assist customers in operating OneDrive for Business, cloud connectivity, and network infrastructure.

Support integration with SharePoint online, MS Teams, and other M365 services.

Job description

Must have skills

· 5+ years of experience in OneDrive Business Support

· Deep knowledge and Experience with managing OneDrive for Business(ODB) deployment of web interface and ODB Desktop.

· Expert level knowledge in troubleshooting ODB desktop client issues and cloud sync issues.

· Good support knowledge and experience in providing 247 support.

· Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.

· Experience with Azure AD Group, O365 license management and O365 Groups.

· Exposure to SharePoint online and good understanding of ODB tenant level settings

· Good understanding of ODB and associated technologies viz, SharePoint online, MS teams, Flows and other M365 services. Also, interim support for Connected backup as well for a short term

· Capability to help customer to operate the OneDrive for Business services, cloud connectivity, and network infrastructures supporting an enterprise architecture.

· Good knowledge on PowerShell scripting and automation experience using scripts

Required profile