· 5+ years of experience in OneDrive Business Support
· Deep knowledge and Experience with managing OneDrive for Business(ODB) deployment of web interface and ODB Desktop.
· Expert level knowledge in troubleshooting ODB desktop client issues and cloud sync issues.
· Good support knowledge and experience in providing 247 support.
· Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
· Experience with Azure AD Group, O365 license management and O365 Groups.
· Exposure to SharePoint online and good understanding of ODB tenant level settings
· Good understanding of ODB and associated technologies viz, SharePoint online, MS teams, Flows and other M365 services. Also, interim support for Connected backup as well for a short term
· Capability to help customer to operate the OneDrive for Business services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
· Good knowledge on PowerShell scripting and automation experience using scripts
