Venue Operations Regional Manager (UK/EU) at Poseidon Digital

This is an EU/UK based position and the successful applicant will be hired into WORLDS EU/UK-based partner company, Poseidon.

All offers of employment are contingent upon clear results of a thorough background check.

Salary Range (UK-based): £55,000–£80,000 per year
Salary Range (EU-based): €55,000–€80,000 per year

About Us

We are growing fast and looking for exceptional people to join our team and help shape our future.

Working with us means contributing to some of the world’s most innovative music and visual experiences. We are an unconventional, creative company where we value skill, determination, creativity, and kindness above all.

We are driven by:

• A passion for excellence in everything we do.
• A desire to create artistic experiences that positively impact audiences.
• A commitment to leaving a legacy — and helping others create theirs.

The Role — Venue Operations Regional Manager (Remote within EU or UK)

We are seeking a proactive and dynamic Venue Operations Regional Manager to lead and support our teams across multiple venues within your assigned region. In addition to overseeing venue operations, this role will coordinate/house venue assets and ensure a consistent, high-quality customer experience.

This is a key leadership role requiring excellent communication skills, operational expertise, and the ability to foster a collaborative, values-driven culture across diverse teams. Must be tech savvy.

Key Responsibilities:

• Coordinate and manage the scheduling of Venue Representatives using our time and attendance systems.
• Support local payroll reporting in collaboration with internal teams and local payroll providers.
• Lead recruitment, onboarding, and ongoing development of regional venue representatives.
• Oversee regional hardware management and venue assets, including setup, troubleshooting, and inventory control.This may include ordering devices and sending or taking into venues for ticket check in.
• Conduct zoom training of hired applicants.
• Analyze venue traffic patterns and operational data to improve efficiency and customer experience.
• Develop initiatives to enhance the venue experience and ensure alignment with company values.
• Maintain regular communication with venue leads and representatives, providing support across multiple channels, including weekends and evenings when necessary (within working time regulations).
• Ensure venues are equipped with appropriate signage and materials. Coordinate signage printing and shipping inti venues.
• Provide on-site support for new venue openings and training.
• Build and maintain a strong network of trained representatives capable of supporting venue expansion.
• Regular travel within the region is required on weekends for show openings
• Be a part of various Venue Operations projects.

About You:

We are looking for someone who is:

• Proactive, solution-oriented, and self-motivated.
• Experienced in managing remote teams across multiple locations.
• Adaptable and thrives in a dynamic, fast-paced environment.
• Technologically proficient and comfortable using operational tools and systems.
• A strong communicator with the ability to collaborate across teams and cultures.
• Customer-focused with high standards of service delivery.
• Organised with excellent attention to detail.
• Experienced in sales, customer service, remote management.

How We Work:

• 100% remote role (EU-based)
• Flexible working hours in line with local labour regulations
• A supportive, inclusive, and collaborative work culture across multiple countries
• Competitive holiday allowance aligned with local statutory entitlements and market practices
• Opportunities for international collaboration and growth

Our Expectations:

We value:

• Professionalism and high standards of work.
• Flexibility to occasionally support events outside typical working hours, within applicable working time regulations.
• Openness, honesty, and clear communication.
• A constructive approach to feedback and learning.
• Respect and consideration for colleagues and audiences.
• Ethical behaviour, integrity, and long-term thinking.

Diversity & Inclusion

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds and experiences.

Data Privacy Notice (GDPR)

We respect your privacy and are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). By applying for this role, you consent to the processing of your personal data for recruitment purposes in accordance with our privacy policy, available upon request.

Additional Notes:

This role requires regular travel within the EU region and flexibility to support venue operations during weekends or evenings when necessary. Working time and rest period regulations will always be observed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.