Offer summary

Qualifications:

Previous experience in customer service or call center roles (1-3 years)., Good communication skills and ability to identify client needs., Reliable internet connection and suitable computer specifications., Ability to work full-time remotely in the Pacific Time Zone..

Key responsibilities:

Answer inbound calls and convert them into leads and towing jobs.

Manage incoming and outgoing calls efficiently.

Identify customer needs and provide appropriate solutions.

Work in a 24/7 shift-based call center environment.

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Identify the needs of the client and find a solution to them.

3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION

1. Full Time Remote

2. Pacific Time Zone

3. Weekly Payout

4. Shiftbased — in a Call Center that works 247.

Requirements
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

Macintosh Specs
Processor: Core i7 i5 M1 M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps

Using internet speedtest:
VoIP Speed Test | 8x8 Aircall’s VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators Solar Panels Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps

Power and Internet Backup is a MUST.

Salary: $2.80 USD hr. + incentives and bonuses