L2 IT Customer Support with French & English

Company Description

EVERIENCE supports the companies’ digital transformation by combining the unique knowhow of its teams with the most relevant technologies.

Because the future of companies is closely linked to the success of its employees, EVERIENCE supports 1,200,000 users for more than 200 companies. With 12 sites in Europe (Aix, Angers, Bruxelles, Essen, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timișoara) and 1 site in Tunis, EVERIENCE has sustained growth and a turnover of 165 M€ in 2020.

Diversity is part of the companys DNA and developing the skills of its 3,000 employees is at the heart of EVERIENCE management.

EVERIENCE Romania is present in Timisoara since 2013 and received 2019 the 1st prize for High Tech companies in the local market.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for clientspecific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO Business Process Outsourcing (20%): Externalization of business processes, backoffice activities within our specialization

• Choose a job that makes sense among our current opportunities

  Job Description

  😎 We want you in our team!

  • If youd like to be part of an international team, we need you!
  • We are searching for techsavvy enthusiasts!
  • If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!
  • And youll also be considered a hero when you solve our customers challenges.

  • 👀 What you will do:

    • Provide user assistance in one or more technical areas by providing specific answers
    • Perform, if necessary, an escalation to the appropriate competence team
    • Connect remotely (by phone, email, etc.) and occasionally with the user
    • Participate in the development of team skills
    • Receive requests
    • Qualify the request according to the terminology
    • Process the request according to the procedures
    • Provide answers adapted to the request and the needs of the user
    • Follow up on files
    • Participate in the ongoing training of the team
    • Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes

    • Qualifications

      What about you?

      • Spoken languages: fluent French and English (B2C1);
      • Technical expertise in office environments and processes knowledge background;
      • Advanced incident analysis in communication with the enduser (no script creation);
      • Admin Office 365, Sharepoint, One drive, Outlook, access rights management (no Power Platform). Same rights as N3 in the console. OIM (One Identity Manager) console. Rights in AD, Azure AD;
      • Provide task completion with online user (software installation, sharefolder, shared mailbox);
      • Excellent customer service abilities: client orientation, active listening and interpersonal skills;
      • Ability to work in a dynamic environment and multitask;
      • Availability to work in day shifts.

      • Additional Information

        🎁 What we offer:

        • Permanent contract
        • Central building offices with an excellent view of the city, top facilities and equipment
        • Competitive salary
        • Performance bonus
        • Expense account for holidays
        • Meal tickets and gift vouchers
        • Training opportunities
        • Regina Maria medical package
        • Extra vacation days
        • Fruits on the house

        • What about choosing much more than a job? #AJobThatMakesSense

          All our positions are open to people with disabilities