Offer summary

Qualifications:

Minimum of 5 years experience in US Mortgage Loan Origination roles., Proficient in customer-facing roles within loan or mortgage accounts., Excellent communication, collaboration, and problem-solving skills., Bachelor's Degree or equivalent work experience in financial services..

Key responsibilities:

Respond to customer queries promptly via support tools like ZenDesk.

Document and log customer issues, compliments, and complaints.

Assist customers through the application process when needed.

Track customer experiences across various channels using logs, dashboards, and CRM systems.

Job description

This is a remote position.

About Us (Client Profile)

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the worlds cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 46 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a wellcapitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with toptier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

● Financial products (SquareCashApp, the earliest CapitalOne credit cards)

● Consumer products (Internet.org, Xbox)

● Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems and if we can do it, it could have an infinite impact on people’s lives.

Requirements
Responsibilities

Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

At least 5 years (and above) of experience under a US Mortgage account handling Loan Origination specific tasks
Experienced in customerfacing roles in a loan or mortgage account
Superb communication, collaboration, and problemsolving skills.
Proficiency, speed, and accuracy in written communication.
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
Familiarity in navigating MS Excel or Google Sheets
DetailOriented we’re a financial services company so being correct about the details matter
Bachelors Degree or comparable work experience in financial services
Flexibility to work US Pacific time 9 AM to 6 PM (with a 1hour break time in between)
Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.
***Pay is commensurate to experience (Php 58,00072,000)

Salary: USD 78hr