Coach Fleet Maintenance and Field Support Manager (West Region)
Offer summary
Qualifications:
High School Diploma or GED required., Experience programming and diagnosing vehicle electrical systems., Minimum of 5 years supporting Motor Coach products or 10 years supporting similar vehicles., Certified with CFC12-12 and Technician Type II MV AC EPA certifications..Key responsibilities:
- Troubleshoot and provide technical support to customers.
- Travel to sites to diagnose and document service issues.
- Assist customers with understanding service manuals and initiate warranty claims.
- Provide 24-hour emergency support and document product issues.
Job description
MCI is North America’s public and private market motor coach leader. Products include the luxury JSeries (an industry bestseller for over a decade), the workhorse DSeries, and the brand new zeroemission luxury and commuter coaches: the batteryelectric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.
- Receive and respond to incoming customer calls and email providing them with troubleshooting assistance and technical information
- Assist customers in understanding service manuals
- Initiate new coach warranty claims
- Provide 24 hour oncall emergency support
- Document trouble shooting procedures and product issues
- Initiate and assist with campaign completion
- Provide detailed information daily on new coach issues
- Work with engineers to document, contain and countermeasure issues
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- Travel is required (90%)
- High School Diploma or GED
- Experience programming vehicle electrical systems
- Experience running electrical systems, power train, and air system diagnostics
- Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
- Minimum of 5 years supporting Motor Coach brand products or 10 years supporting nonMotor Coach brand products
- CFC1212 Certified and Technician Type II MV AC EPA Certification
- Detailed knowledge of HVAC systems
- Commercial Driver’s License (CDL) with required medical cert. card (preferred)
- Familiarity with the following software: SmartireSmartwave, Amerex, Bendix ABSTraction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
- Must be computer literate (Word, Excel, Microsoft products)
- Superior customer service skills
- This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.
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- Benefits Starting Day One of Employment!
- Company Paid Base Dental & Vision Coverage
- Company Paid Life Insurance
- Medical Insurance – Employer HSA Contribution Plan Options
- Competitive Wages
- 401K plan with Company Match
- Paid Vacation and Holidays
- Employer organized events throughout the year
- We value safety, high quality products and employee engagement in everything we do.
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- Ongoing employee development through a variety of inhouse training initiatives.
$95,000 $105,000
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexanderdennis.com, www.arbocsv.com, and www.carfaircomposites.com.
WHY JOIN OUR TEAM:
WHAT YOU NEED TO BE SUCCESSFUL:
Required profile
Experience
Other Skills
- Customer Service
- Microsoft Office
- Physical Flexibility
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