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Application Support Engineer

Roles & Responsibilities

  • Bachelor's degree in Computer Science or related field.
  • Experience programming in Java, C#, Go, GCP, InfluxDB, or Grafana.
  • 3-5 years of experience in distributed systems, storage, or networking.
  • Knowledge of algorithms, data structures, and Unix/Linux internals.

Requirements:

  • Support and improve the entire service lifecycle from design to refinement.
  • Monitor and maintain system health, availability, and performance.
  • Lead incident response and implement production improvements.
  • Manage project priorities and guide team members on system availability and automation.

Job description

KEY RESPONSIBILITIES
• Engage in and improve the whole lifecycle of services—from inception and design, deployment,
operation, and refinement.
• Support services before they go live through activities such as system design consulting,
developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall
system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for
changes that improve reliability and velocity.
• Lead sustainable incident response, blameless postmortems, and production improvements that
result in direct business opportunities for Organization.
• Manage individual project priorities, deadlines, and deliverables.
• Provide guidance to other team members on managing endtoend availability and performance of
missioncritical services, on building automation to prevent problem recurrence, and on building
automated responses for nonexceptional service conditions.
• Able to work in shifts 24x7

REQUIRED QUALIFICATIONS
Minimum qualifications:
• Bachelor’s degree in Computer Science, a related technical field involving softwaresystems
engineering, or equivalent practical experience.
• Experience programming in at least one of the following languages: Java, C#, Go, GCP, Infuxdb,
Grafana.
• Experience with algorithms and data structures.
• 35 years of experience in computing, distributed systems, storage, or networking.

Preferred qualifications:
• Expertise in designing, analyzing, and troubleshooting largescale distributed systems.
• Ability to debug, optimize code, and automate routine tasks.
• Systematic problemsolving approach, coupled with effective communication skills and a sense of
drive.
• Experience with algorithms and data structures andor UnixLinux systems internals (e.g.,
filesystems, system calls) and administration.

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