Learning & Development Specialist

Job Summary:

Are you an expert in instructional design with a passion for creating engaging objective-based learning experiences? We are seeking a highly motivated and detail-oriented Learning & Development Specialist to join our team. In this role, you'll play a pivotal part in crafting and delivering cutting-edge e-learning modules, in-person instructor-led classes (ILT) and virtual instructor-led classes (VILT classes), and manage programs that are based on best practice adult learning principles. This role will also focus on evaluating current course learnings for team members across multiple verticals such as Human Resources, Compliance, Operations, and Information Technology.

Job Expectations:

• Conduct comprehensive needs assessments and audience analyses to identify learning objectives and performance gaps for operational training, safety training, technical training, HR and compliance training, and leadership training
• Collaborate with Subject Matter Experts (SMEs) to gather input, content, ensure accuracy, and validate learning materials
• Apply adult learning theories, methodologies, and models (e.g., ADDIE, Gagne's Nine Events of Instruction, etc.) to create learner-centered and outcomes-driven solutions
• Create dynamic, innovative, and engaging e-learning modules and other training materials that cater to different learning styles that not only drive high engagement and retention but also ensure thorough understanding of material:
• E-learning: Storyboards, scripts, interactive modules (using tools like Articulate Storyline, Rise 360, etc.), simulations, quizzes, and assessments
• Classroom/Virtual Instructor-Led Training (ILT/VILT): Facilitator guides, participant workbooks, presentations, activities, case studies, and job aids
• Blended Learning: Strategically combine e-learning and instructor-led components to optimize learning outcomes
• Develop effective assessment strategies to measure learning effectiveness and program impact
• Manage multiple design projects simultaneously, adhering to deadlines and quality standards
• Utilize effective facilitation techniques to encourage participation, foster discussion, and ensure a positive learning environment
• Provide constructive feedback and coaching to learners
• Stay current with emerging trends and technologies in instructional design and learning
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes
• Assist with maintenance of the Workday Learning Learning Management System (LMS) platform

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

• Instructional Design principles for both e-learning and classroom instruction
• Adult learning theories and instructional design models (e.g., ADDIE, Gagne’s Nine Events)
• Learning styles and engagement strategies
• Needs analysis
• Excellent written and verbal communication, presentation, and interpersonal skills
• Takes initiative and is comfortable taking ownership of drafting materials
• High degree of accuracy and attention to detail
• Excellent organizational skills and ability to multitask
• Proactive in communication style and has a focus on following up
• Exhibits shared values consistently in interactions with all relevant stakeholders
• Takes opportunities to positively impact team members
• Actively seeks out coaching, feedback, and mentoring as well as opportunities to coach others
• Offer opportunities for team members to provide feedback on process and improvements
• Demonstrates focus on results and ownership of outcomes to drive team performance
• Encourages teamwork and collaboration among team members and peers; Facilitates collaboration
• Works with subject matter experts across disciplines to develop effective solutions and optimize processes
• Conducts critical analysis of major issues or risks to identify root cause and adjust conditions
• Makes decisions based on team and organizational needs to ensure benefit to organization
• Ability to self-manage projects
• Course Development:
• Proficient with Articulate 360 suite (e.g., Storyline, Rise)
• Storyboarding
• Assessments strategies
• Facilitation Experience:
• Comfortable with virtual and in person facilitation
• Experience with Google Meets
• Experience with creating recorded training for future use
• Multimedia Design:
• Graphic design multimedia editing tools (e.g., Snagit, Adobe Creative Suite)
• Video editing software (e.g., Screencastify, Camtasia)
• Animation tools (e.g., Vyond)

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with Workday Learning Management System Administration
• Experience with JIRA
• Experience with SAP is a plus

Experience Requirements:

Generally requires a minimum of seven (7) years experience with proven experience in e-learning development, instructional design, and online classroom facilitation.

Education Requirements:

Business, Human Resources, Education, Instructional Design, Educational Technology, Curriculum Development, or a related field.Certifications from Association of Talent Development, Society of Human Resource Management, Langevin or Yukon Learning preferred.

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