GenAI/ML Product Owner

What We Do Matters

TransImpact is an industry leader in the development and application of end-to-end technology-based solutions that optimize shipping operations, create dramatic supply chain efficiencies, and transform the business performance of customers. We are an exciting entrepreneurial-minded company that continues to grow nationwide. Our clients include many well-known names, and we excel in growing our client base through referrals from our satisfied customers. TransImpact has been honored to have achieved multiple awards and acknowledges our employees for them.

Location and Work

This position is hybrid from our Independence, Ohio, or Emerald Isle, NC locations, with 10% travel required.

Our Benefits and Perks

We are consistently reviewing our benefits and making improvements to stay competitive and provide our teams with the best options and the most positive culture. Below are the highlights:

• 3 weeks of PTO in your first year of employment and 4 weeks of PTO in your 2nd year.
• Half-day Fridays during the Summer months if your schedule allows
• Hybrid work schedule - Mondays and Fridays, you can work from home if you're within 45 miles of one of our offices.
• Medical, dental, and vision coverages at very affordable premiums that include family coverage
• 6% 401k match after your first year of employment, fully vested.
• At our offices, we provide free snacks, drinks, fancy coffee, a putting green, and other amenities that add to our laid-back, casual atmosphere.
• Our headquarters is by the beach in Emerald Isle, North Carolina, and we have adopted that laidback but serious about our work type of atmosphere at all of our locations. We work hard and play hard! 

About the Position and the Team

We’re hiring a Technical Product Owner to lead the vision and execution of our AI, Machine Learning, and Generative AI capabilities. In this role, you’ll guide cross-functional teams in embedding AI capabilities across multiple products from intelligent automation to predictive insights to GenAI-powered user experiences. You’ll work cross-functionally with engineering, design, and customers to bring cutting-edge functionality to life.

Responsibilities

Roadmap / Ideation / Project Planning

• Collaborate with product leadership and product owners to define and prioritize the AI/ML/GenAI roadmap across multiple product lines. 
• Translate customer needs and market trends into scalable AI features and intelligent workflows. 
• Work closely with PMP/UX/DI teams to flesh out product ideas and align an approach for larger projects. 
• Ability to create written documents that articulate your position, including: business problem, customer workflows, solution vision, and potential risks and issues for use by a cross-functional group to move forward or cancel/delay an initiative  
• Ability to define minimum and follow phases for projects to get them into the market quickly  
• Apply your technical background (programming, APIs, data warehousing, cloud) to shape technical direction and feasibility. 
• Research, document, and guide functional requirements at a macro level, so the product requirements have a holistic perspective  
• Define adoption criteria to ensure that the launched product has the desired effect  
• Define, maintain, and prioritize the product backlog, from long-range planning documents to detailed user stories. 

Build Phase

• Drive use cases that include: 
• Predictive analytics for operational efficiency 
• Natural language interfaces powered by LLMs 
• AI-driven automation and workflow enhancements 
• Intelligent notifications and decision support tools 
• Agent-to-agent solutions 
• Serve as the connective tissue between Product, Engineering, and UX, owning the “what” and “why” while enabling teams to define the “how.” 
• Assure that sprint goals are met by deflecting lower-priority drop-in work and keeping scope creep to a minimum  
• Guide technical teams regularly during stand-ups to ensure they understand customer and business needs, and that their solution is solving for that vision  
• Be assertive enough to question if it appears that work is veering from the needed design or scope  
• Partner with UX and design teams to validate assumptions early and often using mockups, pilots, and testing. 
• Provide final VOC validation to ensure that the final product is working as designed.  
• Work with UI/UX and training to develop any adoption assistance tooling, such as product fruits  
• Set up adoption tracking metrics  

Launch Phase  

• Create detailed functional summary documents for technical users, such as support, implementation, and partners, who need to understand at an atomic level how the product works, in front of and behind the screens. Further, how the product is implemented, or the impacts on implementation, as well as troubleshooting steps  
• Set up, track, and analyze adoption and performance data to refine product direction. 
• Report on progress against adoption tracking, including remediation where necessary and follow-on features where needed.  
• Where possible, track and report out value-oriented adoption metrics that can illustrate the value of the feature for new clients.  

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field. 
• 2–5 years in a technical role (e.g., development, integrations, data systems, or platform engineering). 
• 2+ years of experience as a Product Owner or Business Analyst in a SaaS or tech environment. 
• Proven experience working closely with UI/UX teams to coordinate, align, and drive design-forward outcomes. 
• Familiarity with LLM-based applications, including prompt design, RAG pipelines, or tool use in GenAI interfaces. Ability to converse in both technical and business language around these topics  
• Experience with agentic workflows or agent-to-agent (A2A) orchestration, particularly in environments that involve autonomous decision-making, chaining, or task delegation across systems. 
• Ability to partner with data scientists and ML engineers to bring models into production and integrate them into user-facing features. 
• Working knowledge of cloud-based AI tooling (e.g., Azure AI, Vertex AI, OpenAI APIs, Hugging Face Transformers, etc.) is a strong plus. 
• Ability to translate complex technical concepts into business and benefit paradigms. 
• Must have a product mindset with empathy for users, and a clear sense of prioritization  
• A collaborative style that can bring together a variety of disciplines around a common business objective and successfully produce and lead an approach that results from that collaboration. 
• Experience working in Agile environments with tools like Jira and Confluence. 
• The ability to defend your perspective while staying open to input that leads to better outcomes. 

What We Will Love About You

You want to be a part of something bigger than yourself

You respect all people

You are mature and thoughtful in how you express ideas; a strong verbal and written communicator.

You hustle every day and understand the importance of urgency and owning your outcomes.

You’re a leader and a teambuilder. 

You’re goal-oriented and know how to influence others to move in a unified direction.

What You Will Love About Us

Here at TransImpact, we know there’s a direct link between happy employees and happy customers, which together generate success for all of us. We believe that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reach their greatest potential.

We are very proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to commit to charity work and volunteering, and are allotted 20 hours of PTO time to support our communities.

We Are Serious About Our Mission

Our world is changing. Our values are not. Since the beginning, TransImpact has maintained a steadfast dedication to our core values: Work Ethic, Integrity, Professionalism, Passion, and Perfection. They guide everything we do. Every interaction with a client, every interaction with each other, everything we create.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa.

TransImpact is an affirmative action and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. TransImpact is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact the Human Resource Department, 440-394-2206.

Recruiters: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by TransImpact, or by failing to comply with the TransImpact recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. TransImpact works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs, and will not accept any form of solicitation.