Customer Success Management Team Lead Germany (fmd)

Work set-up: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Proven experience leading a customer success or account management team (1+ year)., Experience working with SMB customers in B2B SaaS or FinTech environments., Fluency in German (C2) and English (C1)., Strong leadership and strategic thinking skills..

Key responsibilities:

  • Lead and build the customer success team in Munich, including hiring and coaching.
  • Manage team performance and optimize key metrics.
  • Deepen customer relationships and drive account growth.
  • Shape team culture and best practices from the outset.

Moss | Spend smarter logo
Moss | Spend smarter Fintech: Finance + Technology Scaleup https://www.getmoss.com/
201 - 500 Employees
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Job description

At Moss, we give finance professionals the power to automate their daytoday and make forwardthinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIns Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

Our Customer Success team is looking for a motivated Customer Success Team Lead (fmd) to build and lead our brandnew CSM team in Munich. Reporting directly to the VP of Customer Success, you’ll have the unique opportunity to shape the team’s structure, culture, and best practices from day one. You’ll lead and inspire a group of passionate Customer Success Managers, ensuring our customers unlock the full value of our products while directly fuelling Moss’s rapid revenue growth. This highimpact role offers the chance to coach, innovate, and scale a team that will play a pivotal role in our next phase of expansion.

Your responsibilities
Here’s what you’ll be doing daytoday:

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Fintech: Finance + Technology
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Strategic Thinking
  • Collaboration

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