Inbound Customer Service Representative - Remote
Offer summary
Qualifications:
High School Diploma or GED required., Some experience in sales and customer service., Excellent communication skills, both verbal and written., Ability to work independently and in a team, with good computer skills..Key responsibilities:
- Answer customer calls professionally and respond to inquiries and complaints.
- Focus on customer retention and provide excellent service standards.
- Identify and escalate priority issues to management.
- Follow up on complex calls and update CRM with call notes and reports.
Job description
Genie Retail Energy’s Customer Service Department is the heart of our company. By coming to work in our department, you will be among the frontline communicators who listen to customer concerns, answer questions, and find solutions for our customers. Our work is interactive, challenging, and critical to our success. Bring your reliability, positive energy, and confidence to the Genie Retail Energy family which offers growth and opportunity. Salary $16.50 an hour plus commission to start
Our team is seeking professional candidates to work in a remote environment that have the ability to work well both individually and within a team. The top 4 qualifications include being reliable, energetic with a positive attitude, a good listener, and great problem solver The position offers a variety of responsibilities and will challenge you daily:
Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Focus of customer retention.
- Providing customers with the organization’s service standards.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Other duties as assigned.
Requirements:
- High School Diploma/GED
- Bilingual a plus
- Some sales and customer service experience
- Excellent communication skills, including verbal with proper grammar.
- Excellent computer skills.
- Detail-oriented with the ability to multitask.
- Some experience with MS Excel is a plus
- Able to react effectively and calmly in escalated situations
Benefits Program:
- Competitive Wages
- Medical, Dental and Eye insurance available
- Vacation and Sick time
- 401K benefits
Required profile
Experience
Other Skills
- Customer Service
- Reliability
- Communication
- Problem Solving
- Multitasking
- Detail Oriented
- Computer Literacy
- Microsoft Excel
- Active Listening
- Teamwork