Offer summary

Qualifications:

Fluent in English and Spanish with a professional accent., 1 to 5 years of customer service or inside sales experience., Strong communication and active listening skills., Experience with customer service systems like Zoho CRM, ticketing, and inventory management..

Key responsibilities:

Answering inbound calls in English and Spanish.

Creating and managing support tickets in Zoho Desk.

Providing updates on orders, shipping, and products.

Walking customers through troubleshooting and placing orders.

Job description

We’re looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fastpaced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. Youll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.

What You’ll Do:

• Answer 30+ inbound calls per day in English and Spanish

• Create and manage support tickets in Zoho Desk

• Provide updates on orders, shipping, and product information

• Place customer orders during the call using Zoho Inventory

• Maintain accurate records in Zoho CRM

• Walk customers through basic troubleshooting when needed

Requirements

• 1 –5 years of customer service or inside sales experience

• Bilingual (EnglishSpanish) with a neutral, professional accent

• Strong communication and active listening skills

• Comfortable using Zoho or similar systems (CRM, ticketing, inventory)