Senior BPO Operations Partner

Senior BPO Operations Partner – Recruitment & HR Tech

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffingrecruitment sector and understands the technical workflows behind ATSHRIS platforms.

Responsibilities:

• Partner with executive leadership to design and expand BPO delivery models

• Manage vendor relationships, staffing operations, and offshore recruitment support teams

• Drive operational excellence, compliance, and data accuracy within recruitment systems

• Leverage ATSHRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows

• Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

• Requirements:

  • Extensive experience leading BPO operations for recruitmentstaffing organizations

  • Strong working knowledge of ATSHRIS platforms (Ashby experience highly valued)

  • Proven ability to manage multilevel teams and deliver results at scale

  • Strategic mindset with handson execution skills