Offer summary

Qualifications:

Minimum 3-5 years of experience as a Business Analyst or IT Trainer., Strong interpersonal and communication skills for training and influencing users., Proven ability to gather, interpret, and document business requirements., Experience supporting or training users on enterprise systems, preferably in education settings..

Key responsibilities:

Design and deliver training materials for the Student Record System.

Support users through guidance, documentation, and troubleshooting.

Gather and analyze business requirements from stakeholders.

Collaborate with technical teams to implement system enhancements and support deployment.

Job description

We are seeking a proactive and experienced IT professional to join our team in a hybrid Trainer / Business Analyst role. This position focuses on the ongoing development, enhancement, and user adoption of the GUS Student Record System, (SYS/SMS). You will work closely with academic and administrative staff to gather requirements, deliver tailored training, and ensure the system meets user needs and institutional objectives.

Key Responsibilities:

Training & User Engagement

Design, deliver, and maintain training materials for staff using the Student Record System.
Provide 1:1 and group training sessions both in-person and online.
Support users with guidance, documentation, and troubleshooting.
Champion system best practices and promote user adoption.

Business Analysis

Work with stakeholders to gather, document, and analyse business requirements.
Translate user needs into functional specifications and workflows.
Collaborate with developers, testers, and product owners to ensure accurate implementation.
Support testing, UAT, and deployment of system enhancements.

System Support & Development

Monitor and assess system usage, identifying areas for improvement.
Assist in the configuration and customization of system features to align with institutional policies.
Ensure system documentation is accurate and kept up to date.
Participate in change management and release planning.

Stakeholder Communication

Liaise with internal teams, including IT, Registry/Administration, Admissions, and Academic Services.
Provide regular updates on progress, risks, and system performance
Represent the needs of end users in cross-functional project meetings.

Qualifications:

Minimum 35 years in a Business Analyst or IT Trainer role.
Excellent interpersonal and communication skills, with the ability to train and influence users at all levels.
Proven ability to gather and interpret business requirements.
Ability to produce clear, concise documentation and training materials.
Analytical and methodical approach to problem-solving.
Adaptable, proactive, and comfortable working in a fast-paced environment.

Essential Experience

Experience working as a Business Analyst, IT Trainer, or hybrid role within an HE/FE or education setting.
Hands-on experience supporting or training users on student record systems or similar enterprise applications.
Experience engaging with cross-functional teams and stakeholders.
Familiarity with software development lifecycle, UAT, and project methodologies (Agile or Waterfall)

Desirable

Experience with reporting tools or data visualisation platforms (e.g. Power BI, Tableau).
Knowledge of GDPR and data protection in an education context. Familiarity with system integration and APIs. Understanding of academic and administrative processes

Work Arrangement

Work-from-home arrangement, with occasional visits to the office as needed. Candidate must be located in Metro Manila or Nearby.
Work Location: 9th Floor Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. Office is near IPI Pasig and Tiendesitas. Office is accessible from Eastwood, C5 Road, Ortigas CBD, and Rizal areas.
Work Schedule (Monday to Friday, 3PM to 12AM PH time) weekends off.

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