Graduate Cloud Support Engineer - London

About Acturis: 

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown strongly over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. 

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues

• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

• Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

• Be given real responsibility for your own projects as soon as you are ready

• Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home.

Why Join the Acturis Team?

• Central location in Farringdon, London. 

• Receive a competitive salary and annual performance-based reviews

• 25 paid holiday days each year

• 100% employer paid benefits after three months on the job

• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

• Hybrid work schedule: work from home up to 3 days per week. During your training period this will be full time in our London office.

The Position

As a Cloud Support Engineer you will be part of a world-class international team from a wide variety of backgrounds. Our key mission is to deliver a reliable and effective cloud platform as well as train you in your career progression to being a technical and knowledgeable DevOps engineer.

As the first point of contact in supporting customers and colleagues with technical issues within our Cloud business you will be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

What do the first three months on the job look like?

You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Cloud Support Engineer you can expect to be responsible for:

• Providing support through a dedicated helpdesk on our Global Private Cloud infrastructure for our development teams

• Performing root cause analysis (RCA)

• Working with developers to deploy and manage code changes (DevOps)

• Developing tools that manage our platform using a wide variety of programming languages

• Releasing development and testing environments to development teams

• Monitoring and evaluating the health of our platforms

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring

• Colleagues are encouraged to complete industry standard training in relevant topics

• More senior colleagues can choose courses with time set aside and the course paid for

• The Acturis management team run training sessions to pass on experience and best practice