Offer summary

Qualifications:

Minimum 2 years of experience in technical customer support., Strong understanding of network technology, Linux OS, and troubleshooting skills., Fluent in Dutch and French, with excellent command of English; German is a plus., Passionate about innovation, with interest in e-mobility and software development..

Key responsibilities:

Act as the primary technical escalation point for support teams.

Troubleshoot complex technical issues and collaborate with development teams.

Build and maintain relationships with customers and internal stakeholders.

Contribute to process improvements and support documentation.

Job description

Your Mission

At reev, our goal is to bring eMobility to everyone. We're doing this through sustainable, innovative technology, ensuring driver satisfaction, providing reliable service, and expanding in Europe. With 6,000+ B2B clients, we achieved 662.7M electric driven kms, 79.5M kg saved CO2 and 116M delivered kWh in 2024. In 2025, we're set to grow further. Join us to make an impact and leave a lasting mark in our dynamic team.

As Technical Support Specialist for the Benelux and French region, you’ll ensure the seamless integration and operation of our charging infrastructure. Acting as a key interface between customers, partners, and internal teams, you’ll troubleshoot issues, optimise operations, and guide installations remotely.

The following will be your main tasks:

Customer Relationship Management:

You act as the primary technical escalation point for our 1st level support team, ensuring timely and accurate resolutions for customers in the CPMS (Charging Point Management System) domain.
You build and maintain strong relationships with internal stakeholders and external partners to enhance customer satisfaction and trust.
You provide in-depth technical support for all reev products, ensuring a seamless experience for both Charge Point Operators (CPOs) and internal teams.

Issue Resolution & Service Continuity:

You troubleshoot complex technical issues by analysing logs, performing system diagnostics, and replicating errors in test environments.
By collaborating closely with our Dev Teams on critical incidents, you ensure rapid resolution.
You monitor system health, proactively identify potential risks and resolve issues to maintain service continuity and efficiency.
You ensure adherence to Service Level Agreements (SLAs), minimising downtime and maximising system reliability.

Collaboration, Process Improvement, and Knowledge Management:

You partner with our Product Team to deliver valuable insights from customer interactions and support trends, influencing product roadmaps and prioritisation.
You act as a bridge between customers and technical teams during high-priority incidents to ensure smooth communication and resolution.
You provide regular performance reports and feedback, highlighting areas for improvement and optimisation opportunities.
You conduct training sessions and workshops for internal teams to enhance troubleshooting skills and knowledge.
You contribute to the refinement of support workflows, tools, and documentation to enhance operational effectiveness and efficiency.

What you bring along

You have at least 2 years of professional experience in (Technical) Customer Support, ideally in a dynamic and agile startup environment.
You bring a solid understanding of network technology, the Linux operating system, and strong IT troubleshooting skills.
You can explain complex technical issues clearly and calmly, even under pressure, to both technical and non-technical audiences.
You are passionate for innovation and new technologies. Knowledge in e-mobility and software development are a plus.
You enjoy working both independently and as part of a team and contribute to process improvements and knowledge sharing.
You are fluent in Dutch and French and have a very good command of English. German is big plus!

Please apply even if you don't fulfil all the requirements and one or two tasks would be new to you. You can learn a lot during your time with us :).

What you can expect from us

To foster a culture of collaboration and to gain insights into our company culture, you will receive a cross-team onboarding. In addition, all New Joiners get an onboarding Buddy whom they can ask for advice on all matters.
For charging our batteries, we get 28 days of holiday per year as well as further days off between Christmas and New Year.
Following one of our core values "We take care", you’ll have free access to the platform nilo and its offers.
We collaborate across teams to reach our strategic company targets.
We live a hybrid work set up and believe that office days help us achieve meaningful results for our customers, partners, and ourselves.
We drive sustainability and subsidise public transport tickets or a JobRad membership. Alternatively, you can choose to go for an EGYM Wellpass membership.
We take responsibility for our actions through our cooperations with the platforms FutureBens as well as Corporate Benefits.
We are passionate and believe that development is key to success. We support your individual learning needsby offering lots of non-monetary based growth options. Additionally, each team member is allocated a learning budget of 1000 Euros per year.
We foster a team-oriented culture with monthly team events and cross-office visits.

Other benefits may apply depending on local entity.

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About us

reev offers a smart energy and charging management platform for a better future. At reev, we make EV charging effortless while optimizing energy use. Our platform seamlessly connects charging, the grid, and energy management —giving businesses and electricians the tools they need for a smooth, efficient, and future-proof solution. By making charging smarter and grids more efficient, we drive the transition toward a cleaner and more sustainable energy future.

Our team is based on an open, diverse culture in which everyone is responsible for their own work. With us, you will have the space to realise your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.

We believe that diversity of all kinds enriches our teams and a diverse work environment fosters innovation. Our focus is on your ideas and how your uniqueness will help shape our vision. We therefore welcome every single application - regardless of gender, gender identity, age, sexual orientation, religion, political opinion, economic or social status, language, marital status, appearance, a disability or (chronic) illness, etc. And since we are not free of biases ourselves, we encourage you to send your application without a photo or date of birth.

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