For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

We are looking for a detail-oriented Associate AI Specialist to join our growing team. In this role, you will be instrumental in developing, implementing, and maintaining AI-powered tools and resources specifically within our Salesforce environment to enhance the efficiency and effectiveness of our technical support operations. The primary role is to collaborate with others to identify, develop, and expand the usage of AI-related tools across the organization. The position will primarily work with internal teams and system vendors.

You will report to our Sr. Manager, Global Support Excellence and Content and this role is based at Smartsheet’s corporate offices in London, UK (hybrid or UK remote eligible).

You Will

Collaborate with others to design, develop, and deploy AI solutions that automate routine tasks, enhance knowledge base accessibility, improve contact deflection, and optimize workflows.
Collaborate with others to ensure seamless integration of AI tools and features into existing platforms.
Assist in collecting and preparing data needed to train, fine-tune, and evaluate AI models to ensure optimal performance and accuracy.
Evaluate model performance, fine-tuning models for optimal results, and deploy AI models into production environments.
Help develop chatbots and virtual assistants using conversational AI techniques.
Present findings and recommendations to stakeholders, including technical and non-technical audiences.
Research and stay updated on the latest AI and machine learning technology advancements.
Collaborate with others to monitor the performance of deployed AI tools, identify areas for improvement, and perform regular maintenance to ensure stability and accuracy.
Collaborate with others to understand their pain points and gather requirements for new AI solutions. Provide training and support to end-users on new AI tools and features.
Create and maintain comprehensive documentation for all developed AI tools, including design specifications, deployment procedures, and user guides for assigned tasks.
Partner with others to remain up-to-date with the latest advancements in AI, machine learning, and Salesforce technologies to assist in identifying innovative ideas for leveraging AI to further enhance organizational capabilities.
Contribute to other assigned tasks, projects, and initiatives as needed to support team and organizational goals.

You Have

Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical field.
1 - 2 years of experience working with AI/ML concepts and technologies (e.g., natural language processing, machine learning algorithms).
Experience designing and deploying AI solutions, preferably within Salesforce environments, specifically automating tasks, enhancing knowledge systems, and optimizing workflows for sales, service, billing, or professional services teams.
Proficiency in at least one programming language commonly used for AI development (e.g., JavaScript, Python, SQL).
Experience with cloud-based AI services (e.g., AWS AI/ML, Google Cloud AI, Azure AI).
Understanding of software sales, support operations, and common customer service challenges.
Strong analytical and problem-solving skills with a keen eye for detail.
Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders.
Ability to work independently and as part of a team in a fast-paced environment.
Right to work in the UK for any employer on an ongoing basis

Perks & Benefits:

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
Teleworking options from any registered location in the UK (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Associate AI Specialist

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