Backup Care Specialist

Why Wellthy is for you!

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

We value a mindset of continuous learning, especially when it comes to emerging technology. Whether it’s AI, automation, or other innovations, we see new tools as accelerators empowering us to scale our impact, work smarter, and stay at the forefront of care delivery.

Our work is grounded in the expertise of seasoned care professionals who understand families’ real challenges - paired with agile, tech-powered solutions that help us deliver that support efficiently and at scale.We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. 

As a Backup Care Specialist, you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies.

Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers. By guiding members through the process of sourcing and validating local care providers, you'll empower them to build a robust backup care framework for both immediate and future requirements.

You will report directly to our Backup Care Program Manager with close alignment to Care Operations.

In this position, your responsibilities will include:

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods

Qualifications:

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• Bachelor’s degree in healthcare, child development are a plus but not required. 
• 5+ years of childcare and/or Senior care  experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem-solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests. 
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey. 
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.

Shifts Available:

• Full-Time
• Part-Time
• Weekend
• Overnight 
  • Please note, we support 24x7 operations, holidays included. While we do our best to be fair with schedules, holiday availability, especially if it falls during your shift, you will be expected to be available.

Total Rewards Package:

• Salary Range: $24-$29/hour, depending on shift and experience
• Remote work environment.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• Sick Days

Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance, and we strive to make such changes as minimal and manageable as possible.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position.  Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.