Norwegian Speaking Support Center Analyst

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegianspeaking customers and collaborate with internal teams to deliver an outstanding service experience.

Responsibilities

• Act as the primary point of contact for Norwegianspeaking clients, managing inquiries through phone, email, and chat.
• Diagnose, troubleshoot, and resolve various technical issues and productrelated questions to ensure customer satisfaction.
• Document and log all customer interactions and resolutions accurately in the support ticketing system.
• Provide assistance to clients in understanding product features and functionalities.
• Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
• Monitor ticket progress and follow up with customers to ensure prompt resolution.
• Keep abreast of new products, updates, and industry best practices to enhance service delivery.

• Requirements

  • Fluency in Norwegian and English, with excellent written and verbal communication skills.
  • Experience in a customer support or IT support role is beneficial.
  • Strong analytical and troubleshooting skills to effectively assist clients.
  • Able to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Proficiency in using support ticketing systems and CRM tools is an advantage.
  • Dedication to highquality customer service and teamwork.
  • A willingness to learn and adapt to new technologies and processes as needed.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...