Offer summary

Qualifications:

Proficiency in English; Spanish is a strong advantage., Experience in operations or administrative roles preferred., Strong organizational skills and attention to detail., Familiarity with HR and payroll systems like BrightHR is a plus..

Key responsibilities:

Responding to client emails and forwarding messages to supervisors.

Preparing weekly reports on operations and site updates.

Supporting business development through outreach and relationship-building.

Assisting with various administrative and operational tasks as needed.

Job description

Remote Operations Manager Location: Remote

About Us

JJJ Multiservices Ltd is a familygrown commercial cleaning company based in London, primarily servicing office spaces. Were proud of the closeknit culture weve built and are passionate about delivering highquality service with a personal touch. As our business grows, were looking for someone who wants to grow with us not just as an employee, but as part of the family. You will be working directly with the company owner as their right hand, playing a key role in both operations and decisionmaking. Occasionally, you may be asked to assist with personal admin tasks this wont be a daily responsibility, but you should be comfortable supporting as needed.

Key Responsibilities:

Daily Tasks

LinkedIn outreach and online engagement for business development

Responding to client emails and forwarding messages to relevant supervisors

Acting as escalation point for any unresolved issues passed on by supervisors

Weekly Tasks

Preparing and maintaining weekly check spreadsheets for supervisors site visits

Compiling weekly reports on operations and site updates Attending a weekly checkin meeting with the owner to review priorities, updates, and progress

Monthly Tasks

Managing payroll via spreadsheet

Following up with clients regarding service satisfaction

Following up with potential leads for business development

AsNeeded Tasks

Supporting the company owner with occasional personal tasks (nondaily)

Creating and maintaining a shared calendar of all operational events and ensuring all staff are notified in advance

Updating supervisors on priorities and pending actions

Coordinating extra cleaning services with the supervisor

Prescheduling periodic cleans by confirming with clients and assigning team members

Managing onboarding documentation and updating employee information in BrightHR

Placing supply orders as needed

Preparing and sending client invoices

Handling and executing urgent tasks promptly

Keeping all staff records uptodate in BrightHR

Client Acquisition Bonus

As part of your role, you are encouraged to support our business development through outreach and relationshipbuilding. If you successfully help acquire a new client and we sign a service contract, you will receive a bonus for each confirmed contract. This initiative rewards proactive engagement and recognizes your contribution to growing the business.

What Were Looking For

Excellent time management and communication skills

Strong organizational abilities with attention to detail

Proficient in Google Sheets, email communication, and online scheduling tools

Ability to create and maintain operational and quality control spreadsheets

Selfmotivated, with a proactive approach to resolving issues

Fluent in English; Spanish is a strong advantage

Prior experience in operations or administrative roles preferred

Familiarity with HR and payroll systems (e.g. BrightHR) is a plus

Why Join Us?

Be part of a growing, familyled company where your contributions matter

Trusted role working directly with the company owner