Openshift Platform Engineer

Responsibilities

General:

• Work with technology partner(s) as required to open, update, and resolve tickets.
• Communicate with clients as needed for updates, escalations, and ticket closure upon resolution.
• Handle escalations to Level 3 for clients or technology partner(s).

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  OpenShift:

  • Provide Kubernetes expertise across multiple distributions, focusing primarily on Red Hat OpenShift.
  • Use OpenShift CLI, GUI, and API to log in and troubleshoot affected systems (OpenShift 3 and 4+).
  • Support and troubleshoot OpenShift SDNCNI network plugins, multihomed hosts, and Kubernetes networking.
  • Manage storage requirements, storage classes, CSI drivers, and backends within the OpenShift context.
  • Support and manage Kubernetes Operators and lifecycle management.
  • Utilize Gitsource code management, pipelines, Ansible, and other automation tools.
  • Maintain OpenShift architecture and design, including roles and node types.
  • Investigate OpenShift SDNCNI network plugins, multihomed hosts, and Kubernetes networking issues, escalating to networking teams as needed.
  • Review and resolve storage requirements and connected storage issues, escalating to storage teams as necessary.
  • Troubleshoot Kubernetes Operators and lifecycle management to maintain platform operational status.
  • Leverage client and OpenShift monitoring and visibility systems for problem validation and gathering additional metrics.
  • Develop and enhance existing automation, building additional code to improve efficiency and processes.

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    OpenStack:

    • Use OpenStack CLI, GUI, and API to log in and troubleshoot affected systems (OpenStack 13 and 16+).
    • Support OpenStack architecture and design, including roles and node types.
    • Troubleshoot OpenStack network plugins like Juniper Contrail and hardware passthrough technologies like SRIOV for networking and GPU.
    • Resolve connected storage issues in the context of OpenStack, escalating to storage teams as needed.
    • Use Gitsource code management, pipelines, Ansible, and other automation tools.
    • Develop and enhance automation processes, building additional code for improved efficiency.

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      Qualifications

      • Experience in an operational role, e.g., Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting production platforms.
      • Expertise in enabling and onboarding applicationdevelopment teams and managing active user bases via change management processes.
      • Handson experience with enterprise Kubernetes distributions, including Red Hat OpenShift Container Platform.
      • Familiarity with architecture, design, deployment, or administration on any cloud container platform (e.g., OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry).
      • OpenStack architecture, design, deployment, and operational management experience.
      • Knowledge of testing methodologies and CICD tooling (e.g., Jenkins, Tekton).
      • Experience with cloudnative engineering and CICD pipeline development or usage.
      • Proficiency in platform observability tools (Dynatrace, Datadog, Prometheus, Grafana) and alerting systems (PagerDuty, Healthwatch, Alertmanager).
      • Familiarity with CLI and management tools like oc, kubectl, Helm, and openstack.
      • Experience with GitOps workflows and tools like Kustomize for declarative Kubernetes object management.
      • Infrastructure automation expertise using Terraform, Ansible playbooks, or equivalent tools.
      • Proficiency in SCM tools such as Git, Subversion, or Gerrit.
      • Knowledge of BashShell scripting.

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