Key Facts

Remote From:

Philippines, Austria, South Carolina (USA)

Category: Call Center Agent

Full time

English

Hard Skills

Digital File Management Service Level Management Remote Administration Customer Relationship Management

Other Skills

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Communication
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Multitasking
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Time Management
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Organizational Skills
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Stress Management
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Detail Oriented

Roles & Responsibilities

2-3 years of experience in remote administrative support.
Excellent communication and organizational skills.
Ability to handle high stress and high volume workload.
Ability to work independently and manage multiple tasks.

Requirements:

Coordinate field technicians and arrange onsite technical services.
Review and ensure completeness of service call information.
Communicate effectively with customers, technicians, and internal teams.
Maintain accurate documentation of service activities and follow-up.

Sourcefit DR

About Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Founded: 2018

Company size: 11 - 50

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Job description

Job Details:
Call Coordinator
M-F, 10 PM – 7 AM PH Time
Work from Home

Job Summary: This individual will be responsible for coordinating field technicians by performing the following duties

Maintaining a strong client relationship by arranging and coordinating onsite technical services and meeting customers’ SLA’s (Service Level Agreements).
Review each new service call and ensure that all the required information is present and accurate.
Find local technicians to perform service. Prepare technician for service call and set expectations of service delivery including ETA, tools needed, documentation requirements etc.
Document all aspects of service activity including ETA’s, Parts Tracking, Job Status etc.
Provide outstanding communication to Customers, Technicians, and Accounting to assure smooth call flow; utilizing phone, email, IM, and internal system notes effectively and professionally.Keep job queue clean and up to date with all needed / required information and accurate follow-up dates
Close service calls by EOD the same day the call is completed.
Manage return visit process quickly and accurately to ensure payment for all service done.
Answer phone calls in a timely fashion
Fulfill other duties as may be requested.

Qualifications

2-3 years’ experience in remote administrative support.
Must be detail-oriented and have excellent communication and organizational skills.
Must be able to handle high stress/high volume workload.
Ability to manage multiple tasks simultaneously.
Ability to work independently.