Network Operations Center (NOC) Senior Associate

About Honest Networks, Inc.

Honest Networks is dedicated to delivering highquality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venturebacked internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fastpaced, resultsoriented, and missiondriven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

Job Description

We are seeking a highly skilled and experienced Network Operations Center (NOC) Senior Associate to oversee our organizations network infrastructure and ensure optimal performance. The ideal candidate will have a strong technical background in network management, excellent problemsolving skills, and the ability to lead a team of NOC engineers in a remote environment.

Responsibilities

Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure.

Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.

Develop, implement, and maintain standard operating procedures and best practices for the NOC team.

Collaborate with crossfunctional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance.

Ensure compliance with industry regulations and security standards for data protection and network integrity.

Keep uptodate with emerging technologies and trends in network management and provide recommendations for continuous improvement.

Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

Requirements

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum 5 years of experience in network management, with at least 2 years in a leadership role.

preference for knowledge of OpenNMS, LibreNMS, zabbix

preference for experience working with Mikrotik and Siklu

Handson experience with network monitoring tools and software.

Native English speaker or have English C2 level; multilingual (Spanish, Chinese) a plus

Excellent written and verbal communication skills, with the ability to effectively lead and collaborate within a remote team environment.

Strong analytical and problemsolving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Ability to work independently and collaboratively in a fastpaced environment

Exceptional attention to detail and organizational abilities

Experience managing remote teams and working with offshore resources.

Strong interpersonal skills, persistence, and a goaloriented mindset.

Ability to adapt to a fastpaced, dynamic environment and handle multiple priorities simultaneously.

Benefits

• Attractive salary based on capabilities and background
• Performance bonus potential
• Paidtime off (PTO)

• Honest Networks not to discriminate against any employee, applicant for employment, subcontractor or supplier because of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity and sexual harassment), sexual orientation, disability (including pregnancy), marital status, partnership status, arrest or conviction record, unemployment status, or status as a victim of domestic violence, stalking and sex offenses.